Adhilakshmi Tadechete

Business and customer-focused professional with 7+ years of experience across client relationships, digital marketing, analytics, CRM-enabled operations and customer-facing operations. Experienced in understanding customer and business needs, analyzing performance metrics, coordinating cross-functional priorities and translating data into actionable insights. Highly organized communicator with strong analytical, problem-solving and stakeholder management skills, with experience supporting customer success, operational efficiency and business growth

• Agile
• Attention to detail
• Business analysis
• Communication
• Customer service
• Data analysis
• Data entry
• Data visualization
• English
• Financial analysis
• Google Workspace
• HTML
• Inventory management
• Jira
• Logistics
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• MySQL
• Organization
• Power BI
• Problem solving
• Product management
• Project management
• Quality assurance
• Requirements gathering
• Retail operations
• Sales
• SQL
• Supply chain management
• Teamwork
• Time management
• Warehouse operations

1. Customer Service & Operations Associate

   Walmart Canada

   Jan 2023 to Present

   Renovation | Merchandising | Omni Fulfillment • Resolve customer inquiries, transactions, returns and order issues while identifying needs and coordinating solutions. • Process customer requests and order information accurately using POS and digital retail systems. • Coordinate across teams to resolve inventory, product availability, fulfillment and operational issues. • Support inventory accuracy, merchandising and promotional execution in a high-volume environment. • Handle escalated concerns while maintaining accurate documentation, policy compliance and customer experience.

2. Digital Marketing Manager

   Marella Softlabs India

   Nov 2016 to Dec 2022

   • Gathered client requirements and translated business needs into actionable strategies, workflows and project deliverables. • Analyzed customer, campaign and operational data to identify trends, performance gaps and business opportunities. • Developed Power BI dashboards and KPI reports to track performance metrics and deliver actionable insights to stakeholders. • Managed client relationships, stakeholder communication, reporting and issue resolution across multiple accounts. • Used Microsoft Dynamics 365 and Power Automate to manage CRM data, automate workflows and improve process efficiency. • Coordinated cross-functional projects, priorities and process improvements while leading a 5-member marketing team. • Led multi-channel initiatives across SEO, PPC, email, content and social media to support acquisition and business growth.

1. Fleming College

   Graduate Certificate, Global Business Management

   Toronto, Canada

   2023 to 2024

2. Sathyabama Institute of Science and Technology

   Bachelor of Technology, Information Technology

   India

   2014 to 2018