Inside Counter Sales

Job summary

The role involves providing automotive problem resolution and sales support to DIY and professional customers. Responsibilities also include managing store inventory, maintaining store appearance, and performing key holder duties.

Job details

Job Description This role is responsible for providing automotive problem resolution including identification, trouble shooting and project assistance for DIY and Professional customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. Must be able to work assorted shifts Monday to Friday 8:00-5:30 and Saturday 8:00- 4:00 as per schedule. Primary Responsibilities • Provide a positive selling experience for all DIY and Professional customers including walk-in, on-line orders and phone • Achieve personal / store sales goals and service objectives • Ensure high standards of customer service and store appearance standards • Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities • Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc. • Back Up to Professional services • Store Cleanliness including floors, bathrooms, facing, dusting etc. Success Factors • Automotive knowledge and or interest in the Automotive aftermarket • Friendly communication • Ability to locate and stock parts • Safety knowledge and skills • Operating inventory systems and store equipment • Operating POS and Parts lookup systems • Advanced parts lookup and sourcing Essential Job Skills Necessary for Success as a Retail Parts Pro • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. • Speak and write English; communicate effectively and build strong relationships with customers, peers and management • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence • Understand and execute instructions furnished in written, oral, or diagram form • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Use Microsoft software effectively • Strong organizational skills • Ability to work an assortment of days, weekends Prior Experience that Sets a Retail Parts Pro up for Success • Prior automotive parts experience is an asset • Sales ability with past experience in fulfillment of customer transactions Education • High school diploma or general education degree (GED) Certificates, Licenses, Registrations • ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; toxic or caustic. The noise level in the work environment is usually moderate. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability. California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

What you’ll do

The role involves providing automotive problem resolution and sales support to DIY and professional customers. Responsibilities also include managing store inventory, maintaining store appearance, and performing key holder duties.

Requirements

Candidates must have a high school diploma or GED and a working knowledge of automotive systems. Strong communication skills, the ability to lift up to 100 pounds, and availability to work flexible shifts including weekends are required.

Listed skills

• Safety Knowledge · Preferred
• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive knowledge
• Customer service
• Sales
• Inventory management
• Parts lookup
• Diagnostic ability
• Communication
• Problem resolution
• POS systems
• Safety knowledge
• Organizational skills
• Microsoft software
• Math skills
• Technical documentation interpretation
• Automotive Knowledge
• Asset Sales
• Automotive Service Excellence (ASE) Certification
• Organizational Skills
• Arithmetic
• Aftermarket Modifications
• Brakes
• Cleanliness
• Customer Service
• Cycle Counting
• English Language
• General Mathematics
• Selling Techniques
• Inventory Management System
• Problem Solving
• Microsoft Software
• Suspension (Vehicle)
• Batteries

Job areas

• Retail
• Customer Service & Support
• Sales
• Trades
• Inside Counter Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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