Collections Associate

Job summary

Contact customers about overdue balances, investigate non-payment, negotiate payment solutions, and manage a large portfolio of customer accounts. Maintain accurate collection records, monitor aging reports, resolve invoice and payment issues, follow up on disputes, and process customer payments.

Job details

New Collections Associate Role Open! - 3 month contract Agilus by Synergie is recruiting for a Collections Associate in the Manufacturing Industry in Woodbridge, Ontario. Are you a customer-focused Collections professional who enjoys problem-solving, building relationships, and helping customers find payment solutions? We're seeking a Collections Associate to join a collaborative and supportive team for a 3-month contract opportunity. This is an excellent opportunity for someone with collections or accounts receivable experience who thrives in a fast-paced environment and enjoys working directly with customers and internal stakeholders to resolve payment and account issues. Total Rewards $30.00 hourly Opportunity to join an established and supportive collections team Hands-on training and mentorship from experienced leadership Gain exposure to a large, high-volume customer portfolio Develop negotiation and dispute resolution skills Work closely with Sales, Credit, and Accounts Receivable teams Collaborative and respectful workplace culture Potential contract extension based on business needs A Typical Day Contact customers regarding overdue balances through phone and email Investigate reasons for non-payment and negotiate payment solutions Maintain accurate records of collection activities and customer communications Review customer accounts and monitor aging reports Resolve invoice discrepancies and payment-related issues Follow up on disputes to ensure timely resolution Process and post customer payments, including credit card transactions Manage a large portfolio of customer accounts while maintaining service standards Successful Candidates Will Have Minimum 2 years of collections or accounts receivable experience Strong verbal and written communication skills Professional and customer-focused approach Ability to negotiate payment arrangements effectively Experience managing customer accounts and outstanding balances Basic Microsoft Excel skills Strong organizational and documentation abilities Reliable, punctual, and able to work independently This posting is for an active opening. Interested? Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

What you’ll do

Contact customers about overdue balances, investigate non-payment, negotiate payment solutions, and manage a large portfolio of customer accounts. Maintain accurate collection records, monitor aging reports, resolve invoice and payment issues, follow up on disputes, and process customer payments.

Requirements

Candidates need at least two years of collections or accounts receivable experience, strong verbal and written communication, and the ability to negotiate payment arrangements professionally. They should have basic Microsoft Excel skills, experience managing customer accounts and outstanding balances, strong organizational and documentation abilities, and be reliable and able to work independently.

Benefits

• Hands-On Training And Mentorship
• Potential Contract Extension

Listed skills

• Collections · Preferred
• Accounts receivable · Preferred
• Negotiation · Preferred
• Account Management · Preferred
• Payment Processing · Preferred
• Microsoft Excel · Preferred
• Organization · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Accounts Receivable
• Customer Communication
• Negotiation
• Payment Arrangements
• Dispute Resolution
• Account Management
• Aging Reports
• Invoice Reconciliation
• Payment Processing
• Credit Card Transactions
• Microsoft Excel
• Recordkeeping
• Organization
• Problem-Solving

Job areas

• Finance & Accounting
• Customer Service & Support
• Manufacturing

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