Help Desk Specialist

Job summary

Provide entry-level technical support to end users by diagnosing and resolving hardware, software, network, and access issues through phone, email, and ticketing systems. Maintain accurate support tickets and documentation, install and support end-user devices, escalate complex issues, and deliver professional customer service.

Job details

Agilus by Synergie is recruiting for a Help Desk Support in the Public Sector in Ottawa, Ontario. Provide level entry technical support to end users by troubleshooting hardware, software, network, and access-related issues through phone, email, and ticketing systems while ensuring timely resolution and excellent customer service. The ideal candidate will have experience working in high-volume help desk environments, using IT service management (ITSM) tools, and supporting Microsoft-based technologies. What's in it for you: $20.00 - $25.00 hourly Gain hands-on experience supporting a wide range of IT systems, technologies, and end users in a fast-paced technical environment. Enjoy opportunities for professional growth, continuous learning, and career advancement within the technology field. Develop your troubleshooting and customer service skills while working alongside experienced IT professionals. Responsibilities: Provide technical support for hardware, software, network, and user access issues. Diagnose, troubleshoot, and resolve incidents in a timely manner. Manage and update support tickets while maintaining accurate documentation. Install, configure, and support desktop, laptop, and peripheral devices. Escalate complex technical issues to appropriate teams when required. Deliver professional customer service and technical guidance to end users. Requirements: Minimum of 2 years providing technical support in a help desk, service desk, or IT support environment. Must hold an active Secret Security Clearance Fluency in both English and French, with the ability to provide professional technical support in both languages.

What you’ll do

Provide entry-level technical support to end users by diagnosing and resolving hardware, software, network, and access issues through phone, email, and ticketing systems. Maintain accurate support tickets and documentation, install and support end-user devices, escalate complex issues, and deliver professional customer service.

Requirements

Candidates must have at least two years of experience in a help desk, service desk, or IT support environment and hold an active Secret Security Clearance. Fluency in English and French is required to provide professional technical support in both languages.

Benefits

• Professional Growth Opportunities
• Continuous Learning
• Career Advancement Opportunities

Listed skills

• Technical Support · Preferred
• Network Troubleshooting · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Help Desk Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• User Access Support
• Incident Resolution
• Ticket Management
• IT Service Management Tools
• Microsoft-Based Technologies
• Desktop Support
• Laptop Support
• Peripheral Device Support
• Technical Documentation
• Customer Service
• English And French Fluency

Job areas

• Technology
• Customer Service & Support
• Government & Public Sector

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