Branch Manager

Job summary

Manage, train, develop, and motivate production and customer service teams while overseeing daily branch operations and ensuring excellent customer service. Control inventory, buy and sell used vehicles, collaborate with project managers, support local marketing, and meet production and sales objectives.

Job details

At Kenny U-Pull, we are proud to give used vehicles a second life. Our 27 automotive recycling centers across Quebec, Ontario, New Brunswick, and Nova Scotia are supported by more than 400 employees who are passionate about innovation in the used vehicle market and creating a greener environment for future generations. Since 2008, we have recycled more than one million vehicles and we're not stopping anytime soon! Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 sites, 4,000 employees worldwide, and over $3.5 billion in annual sales. What we offer (!): Competitive salary + annual bonus; Eligible for paid vacation starting on your first day; ** Comprehensive group insurance plan; Telemedicine (Unlimited access to a physician 24/7); Group RRSP with employer matching contributions; A pleasant and friendly work environment; Exceptional career advancement opportunities; Exclusive employee discounts on parts from any Kenny location; Company-provided laptop and cell phone. Job Description Reporting to the Regional Director, the Branch Manager in St-Lazare plays a key role in managing, organizing, and planning the daily activities of work teams to ensure efficient and high-quality operations. The Branch Manager provides support, training, follow-up, and oversight of operations to contribute to the success of the branch and achieve sales objectives. They collaborate with various stakeholders to continuously optimize and improve processes and are responsible for meeting the goals and expectations established by senior management in both production and sales. Responsibilities: Manage, train, develop, and motivate production and customer service teams, including conducting quarterly performance evaluations for each employee; Ensure excellent customer service is consistently provided; Work closely with various Project Managers (automotive sales, tires and batteries, etc.); Actively participate in daily operations, stay involved, and understand employees’ day-to-day tasks ("hands-on" approach); Maintain and control inventory of vehicles, tires, batteries, catalytic converters, and other materials; Buy and sell used vehicles; Oversee local marketing initiatives. Qualifications Minimum of 5 years of experience in customer service; Minimum of 5 years of experience managing teams; Knowledge of automotive parts would be considered an asset. Desired Skills: Leadership; Customer service orientation; Ability to learn quickly; Strong stress management skills Additional Information Work Environment / Additional Information Work Schedule: Monday to Friday and availability to work one weekend out of every two; Full-time, permanent position. Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) Inc., a recognized global leader in the metal recycling industry, with more than 125 sites, 3,000 employees worldwide, and over $3.5 billion in annual sales. AIM and its subsidiaries are equal opportunity employers. The masculine form is used solely to simplify the text. Only candidates selected for an interview will be contacted. Thank you for your interest.

What you’ll do

Manage, train, develop, and motivate production and customer service teams while overseeing daily branch operations and ensuring excellent customer service. Control inventory, buy and sell used vehicles, collaborate with project managers, support local marketing, and meet production and sales objectives.

Requirements

At least five years of customer service experience and five years of team management experience are required. Automotive parts knowledge is an asset; strong leadership, customer service orientation, quick learning, and stress management skills are desired.

Benefits

• Competitive Salary
• Annual Bonus
• Paid Vacation
• Group Insurance Plan
• Telemedicine
• Group RRSP With Employer Matching Contributions
• Friendly Work Environment
• Career Advancement Opportunities
• Employee Discounts
• Company-Provided Laptop
• Company-Provided Cell Phone

Listed skills

• Customer service · Preferred
• adaptability · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Sales · Preferred
• Inventory management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Team Management
• Employee Training
• Employee Development
• Performance Evaluation
• Inventory Management
• Automotive Parts Knowledge
• Sales
• Marketing
• Process Improvement
• Stress Management
• Adaptability
• Operations Management

Job areas

• Management & Leadership
• Retail
• Customer Service & Support
• Sales
• Environmental & Sustainability

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