Regional Biller and Reconciler

Job summary

The Regional Biller and Reconciler manages the full work order lifecycle, including reconciliation, invoicing, and WIP management. They also provide administrative support to the dispatch team and ensure billing accuracy through quality audits and process improvements.

Job details

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today! Job Summary: The Regional Biller and Reconciler is responsible for managing the full work order lifecycle from reconciliation through invoicing, ensuring accuracy, completeness, and alignment across systems. This role monitors profitability, resolves billing discrepancies, supports Work-in-Progress (WIP) management, and collaborates with Operations, Dispatch, and clients to ensure timely invoicing and exceptional customer service. The position also provides administrative support to the Ontario Dispatch Manager and assists in guiding departmental staff while contributing to daily workflow priorities. Key Responsibilities: * Prepare and issue invoices for service calls, preventative maintenance, quoted repairs, and small projects. * Review work orders, technician notes, timesheets, and material usage to ensure accurate and complete billing. * Verify pricing, markups, contract rates, and warranty status prior to invoicing. * Submit invoices through customer portals, email, or other required platforms. * Reconcile work order data and maintain alignment with invoicing requirements. * Manage the Work In Progress (WIP) report, addressing aged items and meeting invoicing KPIs. * Update work order details and upload invoices to customer portals as required. * Perform quality audits to ensure accuracy of all work order information. * Prepare reports and spreadsheets as needed. * Support Regional Dispatch, Shared Services, and other internal teams to ensure a smooth work order lifecycle. * Maintain strong working relationships with internal and external clients, ensuring timely and appropriate responses to customer needs. * Identify and recommend process improvements and departmental efficiencies. * Handle confidential information with discretion and professionalism. * Represent GDI Ainsworth in a professional manner and adhere to all company policies, procedures, and Quality System requirements. * Perform all duties in compliance with Health, Safety, and Environmental regulations. * Carry out additional tasks as assigned by Management. Qualifications: * Post‑secondary education in a related field or equivalent experience. * 2– 4 years of billing or accounting experience, ideally within mechanical service, HVAC, plumbing, or construction. * Strong understanding of service billing processes, work orders, and contract billing. * Experience with ERP or service management software; strong computer proficiency. * Exceptional attention to detail, accuracy, and organizational skills. * Effective verbal and written communication skills, with the ability to document information clearly. * Customer‑focused mindset with the ability to anticipate and address customer needs. * Ability to build strong working relationships across all levels of the organization. * Demonstrated ability to work independently, manage deadlines, and prioritize a high workload. * Professional, reliable, and able to handle confidential information with discretion. * Knowledge of general business procedures. * Strong team orientation, contributing to a collaborative and supportive work environment. * Demonstrates integrity, initiative, and a proactive approach to problem‑ The salary range is $55,000.00 - $75,000.00 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others. This posting is for an active and current vacancy; interested applicants are encouraged to apply as soon as possible. Why work at GDI Ainsworth? GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following: Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives Flexibility: Hybrid working models, where applicable Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request. GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

What you’ll do

The Regional Biller and Reconciler manages the full work order lifecycle, including reconciliation, invoicing, and WIP management. They also provide administrative support to the dispatch team and ensure billing accuracy through quality audits and process improvements.

Requirements

Candidates must have 2–4 years of billing or accounting experience, preferably in mechanical, HVAC, or construction industries. Strong proficiency in ERP software, attention to detail, and effective communication skills are required.

Benefits

• Comprehensive health benefits • Dental benefits • Medical benefits • Wellness supports • RSP matching • Generous vacation • Service milestones • Peer recognition • Employee discounts • Incentives

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Billing · Preferred
• Process Improvement · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Billing
• Reconciliation
• Invoicing
• Work order management
• WIP management
• Data entry
• Quality audits
• Reporting
• Customer service
• ERP software
• Service management software
• Attention to detail
• Communication
• Time management
• Process improvement
• Mechanical service knowledge
• Report Writing
• Administrative Support
• Workplace Inclusivity
• Professionalism
• Workflow Management
• Organizational Skills
• Quality Management Systems
• Accounting
• HVAC
• Auditing
• Construction
• Management
• Spreadsheets
• Customer Service
• Discounts And Allowances
• Innovation
• Plumbing
• Key Performance Indicators (KPIs)
• Operations
• Requirements Management
• Service Management
• Team Oriented
• Process Improvement
• Environment Health And Safety
• Dispatching
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Construction
• Trades
• Reconciler
• Billing Supervisor
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks