Community Manager, London

Job summary

Develop and execute strategies to grow and engage user communities, manage and moderate online platforms, and organize community events. Analyze engagement metrics, cultivate brand advocates, maintain safe community guidelines, and collaborate with marketing, product, and support teams to address user needs.

Job details

About Air Apps At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. The Role As a Community Manager at Air Apps, you will be responsible for building, growing, and engaging our user community across forums, social media, and user groups. You will foster a positive and inclusive environment, facilitate discussions, and create strategies to keep users engaged and connected to our brand. This role requires strong communication skills, creativity, and a passion for community engagement to enhance user experience, increase brand loyalty, and strengthen our community presence. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts. Responsibilities Develop and execute community engagement strategies to grow and support user communities. Manage and moderate forums, social media groups, and user discussion platforms. Engage with users by responding to questions, moderating discussions, and fostering positive interactions. Organize and promote community events, webinars, and Q&A sessions. Collaborate with marketing, product, and support teams to ensure a seamless user experience. Monitor and analyze community engagement metrics to optimize strategies. Identify and activate brand advocates, ambassadors, and superusers. Stay up to date with community management trends, tools, and best practices. Develop and maintain community guidelines and policies to ensure a safe and welcoming space. Address user concerns and escalate issues to the appropriate teams when necessary. Requirements Around 3+ years of experience in community management, social media management, or customer engagement. Experience managing online communities, forums, or social media groups (e.g., Discord, Reddit, Facebook Groups, Slack, or custom platforms). Strong written and verbal communication skills, with the ability to engage and inspire users. Experience with community-building tools and analytics platforms. Ability to handle sensitive situations, mediate conflicts, and enforce community guidelines. Experience planning and executing community-driven events or initiatives. Passion for building meaningful relationships and fostering brand loyalty. Ability to analyze engagement data and adjust strategies accordingly. Experience in fast-paced digital environments with a user-centric mindset. What benefits are we offering? Apple hardware ecosystem for work. Annual Bonus Top-tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well-being, and more. Childcare support. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long-term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. Application Disclaimer At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification. Important Notice Air Apps does not partner with nor is represented by any recruiting agencies, staffing firms, or third-party recruiters in connection with our hiring efforts. All legitimate communication regarding Air Apps opportunities will come exclusively from an official @airapps.com email address. Additionally, all open positions are published only through our official careers platform, Ashby. If you are contacted by anyone claiming to represent Air Apps from a different email domain, through a recruiting agency, or via a job posting source other than Ashby, please exercise caution. We do not accept unsolicited candidate submissions from agencies, and any such submissions will not be considered.

What you’ll do

Develop and execute strategies to grow and engage user communities, manage and moderate online platforms, and organize community events. Analyze engagement metrics, cultivate brand advocates, maintain safe community guidelines, and collaborate with marketing, product, and support teams to address user needs.

Requirements

Candidates should have around three or more years of experience in community management, social media management, or customer engagement, including experience managing online communities and planning community initiatives. Strong communication, conflict mediation, analytics, and relationship-building skills are required, along with the ability to adapt strategies in fast-paced, user-focused environments.

Benefits

• Apple Hardware
• Annual Bonus
• Health Insurance
• Life Insurance
• Transportation Budget
• Meal Allowance
• Well-Being Benefits
• Childcare Support
• Team Conference
• Pension Fund
• Sports Club Membership
• Free Meals

Listed skills

• written communication · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Management
• Social Media Management
• Community Engagement
• Online Community Moderation
• Written Communication
• Verbal Communication
• Community Building
• Conflict Mediation
• Event Planning
• Community Analytics
• User Engagement
• Brand Advocacy
• Cross-Functional Collaboration
• Customer Engagement
• Community Guidelines
• Issue Escalation

Job areas

• Marketing
• Customer Service & Support
• Management & Leadership
• Technology

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