Inside Sales Representative

Job summary

Advise customers on products, pricing, and availability; process orders and quotations; conduct cold calls; and follow up to ensure customer satisfaction. Support local account executives, coordinate deliveries and cylinder replenishment, plan delivery routes, and maintain organized product displays while following safety policies.

Job details

HOW WILL YOU CONTRIBUTE AND GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Air Liquide, we RESPECT, HONOR and VALUE diversity. AIR LIQUIDE IS SEEKING AN INSIDE SALES REPRESENTATIVE. * This position is located at Sudbury, ON. * Fixed-Term Contract Job Summary: This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual! Key Responsibilities: * Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs. Answers technical questions. * Receives and processes customer orders (phone, email in, fax, etc) * Prepares quotations and standard tender requests. * Provides support to the local account executives for back-office activities. * Performs phone “cold-calls” for network customers and “blitz” in some market segments * Does post-sales follow-up to ensure customer satisfaction * Organizes the display of products in the store * Identifies and respects our commitment to our customers and ensures that deliveries are made in time. * Process and confirm delivery slips. * Communicates with the logistics team to ensure cylinder replenishing. * Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers. * Learn how to track orders/cylinders and expand your knowledge in logistics * Plan routes for delivery and follow ALC's safety policies diligently * Work in a clean and organized environment by maintaining our product displays Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities! ___________________ ARE YOU A MATCH? Required Qualifications: * + 1 year in a retail/industrial sales environment * Knowledge of welding processes and products is an asset but not mandatory * Good knowledge of computer systems and google suite * Secondary diploma * A positive attitude and customer service focus * Promoting and Achieving Safety * Teamwork * Forklift Experience * DZ License, not mandatory - Asset Physical requirements : * Ability to roll cylinders as necessary. * Lifting up to 50 pounds on an occasional basis Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

What you’ll do

Advise customers on products, pricing, and availability; process orders and quotations; conduct cold calls; and follow up to ensure customer satisfaction. Support local account executives, coordinate deliveries and cylinder replenishment, plan delivery routes, and maintain organized product displays while following safety policies.

Requirements

Requires at least one year of experience in a retail or industrial sales environment, a secondary diploma, good computer skills, and a positive, customer-focused attitude. Welding knowledge, forklift experience, and a DZ license are assets; the role also requires the ability to roll cylinders and occasionally lift up to 50 pounds.

Listed skills

• Customer service · Preferred
• Cold Calling · Preferred
• Google Suite · Preferred
• Route Planning · Preferred
• Forklift operation · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inside Sales
• Customer Relationship Building
• Product Advice
• Technical Question Answering
• Order Processing
• Quotation Preparation
• Cold Calling
• Post-Sales Follow-Up
• Welding Knowledge
• Computer Systems
• Google Suite
• Logistics Coordination
• Route Planning
• Forklift Operation
• Teamwork
• Outside Sales
• Logistics Planning
• Workplace Inclusivity
• Positivity
• Sales
• Forklift Truck
• Innovation
• Quotations
• Google Workspace

Job areas

• Sales
• Customer Service & Support
• Retail
• Logistics
• Trades
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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