Specialist, Premium Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. French posting How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $58,000—$63,000 CAD

Provide premium support to Airbnb hosts and guests to ensure high-quality experiences. Facilitate authentic connections and resolve issues to maintain community standards.

The role requires transferable skills and relevant work experience to manage premium support interactions. Candidates must demonstrate the ability to handle business needs and market demands effectively.

• Bonus • Equity • Benefits • Employee Travel Credits

Identified from the job description. Confirm important requirements above.

• Customer Support
• Communication
• Problem Solving
• Relationship Management
• Customer Service
• French Language
• Transferable Skills Analysis

• Customer Service & Support
• Hospitality
• Premium Specialist
• Sales Support Assistant
• Shop Sales Assistants
• Sales and Related Workers, All Other

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week