Senior Security Consultant

Job summary

You will serve as the central point of contact for customers, leading integrated account teams to ensure successful integration and service delivery. Additionally, you will identify service enhancements and collaborate with internal and external stakeholders to maintain high-quality customer experiences.

Job details

Do you relish the prospect of providing end to end support across multiple product suits? Would providing consultancy to influence customers' Internet strategies excite you? Join our prestigious Professional Services team Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai solutions for our clients. We collaborate to solve problems, innovate and work to continuously improve for our customers and our team. We provide technical services across web, media, enterprise and security products. Partner with the best You'll be the security contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's products. As a Senior Security Consultant, you will be responsible for: * Being the central point of contact for customers and leading the integrated account team delivering customer success * Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged * Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery * Communicating with internal, external customers and partners to share information and deliverables Do what you love To be successful in this role you will: * Have 8 years of relevant experience and a Bachelor's degree in Computer Science, or related field * Demonstrate experience in a customer-facing role within the information technology industry * Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures * Have a natural ability to engage, influence and build trusted relationships with customers in difficult environments * Demonstrate experience in delivering technical projects with an ability to manage multiple priorities * Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment About us At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits. [https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits] FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both. Connect with us on social and see what life at Akamai is like! [https://app.role-mapper.com/images/twitter.png]https://twitter.com/Akamai?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor [https://app.role-mapper.com/images/facebook.png]https://www.facebook.com/akamaicareers/ [https://app.role-mapper.com/images/linkedin.png]https://www.linkedin.com/company/akamai-technologies/ [https://app.role-mapper.com/images/instagram.png]https://www.instagram.com/akamaicareers/ [https://app.role-mapper.com/images/blog.png]https://www.akamai.com/blog? [https://assets.role-mapper.com/images/youtube_new.png]https://www.youtube.com/playlist?list=PLYo5nh8xQFpnnPl17sQRURR9ugKL-KMRO Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$109,900 - CA$197,700/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

What you’ll do

You will serve as the central point of contact for customers, leading integrated account teams to ensure successful integration and service delivery. Additionally, you will identify service enhancements and collaborate with internal and external stakeholders to maintain high-quality customer experiences.

Requirements

Candidates must have at least 8 years of relevant experience and a Bachelor's degree in Computer Science or a related field. You should also demonstrate strong expertise in network technologies, web security, and customer-facing technical project management.

Benefits

• Healthcare
• 401k savings plan
• Company holidays
• Paid time off
• Sick time
• Parental leave
• Employee assistance program
• Mental wellness support
• Financial wellness support
• Employee stock purchase plan
• Equity awards
• Annual bonus

Listed skills

• Problem solving · Preferred
• Collaboration · Preferred
• Account Management · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network technologies
• Web security
• Media technologies
• Customer relationship management
• Technical project delivery
• Problem solving
• Collaboration
• Account management
• Strategic consulting
• Integration support
• Service delivery
• Communication
• Internet Strategy
• Influencing Skills
• Building Trust
• Customer Success Management
• Technical Projects
• Sales Prospecting
• Distributed Cloud
• Customer Service
• Computer Science
• Information Technology
• Employee Assistance Programs
• Equities
• Employee Stock Purchase Planning
• Managed Services
• Akamai
• Technical Services
• Prioritization

Job areas

• Technology
• Consulting
• Security & Safety
• Customer Service & Support
• Software
• Security Consultant
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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