Technical Project Manager (Public Sector)

Job summary

The Technical Project Manager acts as a trusted advisor to manage customer engagements and technical solutions on the Akamai platform. They collaborate with account teams to evaluate architecture and ensure the delivery of high-quality, strategic solutions for clients.

Job details

Would you enjoy working with cutting-edge Internet-based systems? Would you like to impact the digital experiences of millions? Join our prestigious Service Delivery team Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team. Partner with the best As a Technical Project Manager, you will be an end-to-end trusted advisor. Working with our customers, while managing their engagement and technical solutions with our platform. You will build close relationships with these customers. You will creatively tackle some of the biggest challenges on the internet. As a Technical Project Manager, you will be responsible for: * Collaborating and working with account teams to evaluate customer architecture and deliver the best of class solutions * Ensuring customer success by focusing on best practice and our portfolio, helping them develop a long-term strategy * Partnering cross-functionally to review and ensure integration efficiency, deliver high quality service and ensure customer engagement * Participating in internal projects to contribute to best practices and improve our methodology and quality of integrations Do what you love To be successful in this role you will: * Have 2 years of relevant experience and a Bachelor's degree. * Demonstrate experience in a customer-facing role within the Information Technology industry * Be familiar with the Internet, including technologies and fundamental protocols such as DNS, TCP/IP and HTTP * Display excellent written and verbal communication skills, including acting as a facilitator and having contingency planning * Show experience of managing and delivering large technical customer projects successfully and influencing stakeholders across the teams * Clearance is preferred but not required Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details. Compensation Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 70,600 - 127,000 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

What you’ll do

The Technical Project Manager acts as a trusted advisor to manage customer engagements and technical solutions on the Akamai platform. They collaborate with account teams to evaluate architecture and ensure the delivery of high-quality, strategic solutions for clients.

Requirements

Candidates must have at least 2 years of relevant experience and a Bachelor's degree. Proficiency in internet protocols such as DNS, TCP/IP, and HTTP, along with experience in a customer-facing IT role, is required.

Benefits

• Healthcare
• RRSP
• Company holidays
• Paid time off
• Sick time
• Family friendly benefits
• Employee assistance program
• Mental wellness support
• Financial wellness support
• Incentive compensation
• Equity awards
• Employee stock purchase plan

Listed skills

• Stakeholder Management · Preferred
• DNS · Preferred
• TCP/IP · Preferred
• Cross-Functional Collaboration · Preferred
• Technical Support · Preferred
• Facilitation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical project management
• Customer architecture evaluation
• Stakeholder management
• DNS
• TCP/IP
• HTTP
• Internet technologies
• Customer engagement
• Strategic planning
• Cross-functional collaboration
• Technical support
• Service delivery
• Contingency planning
• Facilitation
• Communication skills
• Customer Success Management
• Information Technology
• Customer Engagement
• Contingency Planning
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Managed Services
• Project Management
• Mentorship
• Akamai
• Verbal Communication Skills

Job areas

• Technology
• Management & Leadership
• Customer Service & Support
• Software
• Consulting
• Technical Project Manager
• Information and Communications Technology Service Managers
• Project Management Specialists

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