Service Writer / CSR

Job summary

Provide customer service and sales support to telephone and walk-in customers, and coordinate customer jobs from scheduling and setup through tracking, completion, invoicing, and payment. Coordinate daily job priorities with Shop Managers, participate in sales and marketing activities, and handle rotating after-hours emergency calls.

Job details

Details Category: Calgary Opportunities We are currently seeking an energetic and motivated individual to join our inside sales team as a Service Writer / Customer Service Representative on a full-time, permanent basis in our Rocky View County, AB head office. The successful applicant will have an enthusiasm for sales and some mechanical background (i.e.: marine or diesel repair, industrial trades) or prior experience as a Parts Person. Our hours of work are 8:00 AM to 4:30 PM, Monday to Friday. Occasionally, overtime work is necessary and you will be required to participate. The wage range is $25.00 to $32.00 per hour. The starting wage offered will depend upon your experience. Duties This position involves day-to-day customer service and sales, including telephone and walk-in clients. You will be doing scheduling, setting up, tracking and completion of customer jobs, invoicing and payment processing. You will also work closely with the Shop Managers to set job priorities on a daily basis and be an active participant in our Sales and Marketing Program. Alamo offers 24-hour emergency service, so some on-call work will be required. Using a company cell phone, you will receive and manage emergency after-hours calls on a rotating schedule. Alamo will provide you with extensive training in our policies and procedures. Qualifications Able to interact with customers in a professional, enthusiastic manner Able to accomplish goals with minimal direct supervision Meticulous attention to detail Critical and creative thinking skills for solving problems Intermediate or higher level computer skills, including familiarity with Word and Excel Willingness to learn new software Able to lift and carry 50 lbs. Valid driver's license with a clean abstract Please provide us with information regarding education that you have completed or are currently enrolled in, and/or include any relevant experience. We look forward to receiving your work references, so we can confirm your excellent organizational and communication skills, history of punctuality and reliability, ability to meet deadlines and handle multiple projects. Apply with your resume to alamohr@alamoturbochargers.com. No agency or telephone calls please. Alamo thanks you for your interest and we will contact you if we need more information or to schedule an interview.

What you’ll do

Provide customer service and sales support to telephone and walk-in customers, and coordinate customer jobs from scheduling and setup through tracking, completion, invoicing, and payment. Coordinate daily job priorities with Shop Managers, participate in sales and marketing activities, and handle rotating after-hours emergency calls.

Requirements

Applicants should have enthusiasm for sales and a mechanical background or prior experience as a Parts Person. They must communicate professionally, work independently, pay close attention to detail, solve problems, use Word and Excel, be willing to learn new software, lift 50 pounds, and hold a valid driver's license with a clean abstract.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Reliability · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Payment Processing · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Scheduling
• Job Tracking
• Invoicing
• Payment Processing
• Organization
• Communication
• Attention To Detail
• Problem-Solving
• Microsoft Word
• Microsoft Excel
• Computer Skills
• Time Management
• Mechanical Knowledge
• Reliability

Job areas

• Customer Service & Support
• Sales
• Administrative
• Trades
• Manufacturing

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