Bilingual Customer Service Representative

Company: Senior Protection – A Division of Alarm Guard Security Senior Protection, a division of Alarm Guard Security, has been proudly protecting Canadians for over 19 years. We are dedicated to providing innovative personal emergency response solutions that help keep our customers safe and independent. As our customer base continues to grow, we are looking for passionate individuals who are committed to delivering exceptional customer service. Position: Bilingual Customer Service Representative (French & English) We are seeking a motivated and customer-focused Bilingual Customer Service Representative who is fluent in both English and French. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Answer inbound customer calls and provide timely, professional assistance. Resolve customer inquiries and offer appropriate solutions. Accurately enter and maintain customer information in company databases. Create and update spreadsheets to track customer records and orders. Verify and update existing customer data to ensure accuracy. Process and maintain customer information, financial transactions, inventory records, and other operational data. Collaborate with internal teams to ensure a seamless customer experience. Qualifications Fluent in English and French (spoken and written) – Required Strong customer service and communication skills. Excellent organizational skills with keen attention to detail. Strong analytical and problem-solving abilities. Professional, positive, and customer-focused attitude. Ability to build and maintain strong internal and external relationships. Technical knowledge or background is considered an asset. Education & Experience Secondary School Diploma or equivalent. Minimum 1 year of customer service experience is preferred. Previous experience in a similar role is an asset. What We Offer Competitive starting pay of $20 per hour, with higher compensation based on your skills, experience, and performance. Clear career growth and advancement opportunities. A supportive, collaborative, and casual work environment. Regular team-building activities and company events. Comprehensive benefits package, including dental, extended health, and life insurance. Flexible work schedules to support work-life balance. Complimentary on-site gym and free parking. Immediate hiring with a quick and seamless onboarding process. Job Type: Full-Time, Permanent Schedule: Monday to Friday | 8-hour shift If you're passionate about delivering outstanding customer service and are looking to grow your career with a company that values its people, we'd love to hear from you. Apply today and become part of the Senior Protection team!

The role involves handling inbound customer calls to resolve inquiries and provide professional assistance. It also requires maintaining accurate customer records, processing financial transactions, and collaborating with internal teams.

Candidates must be fluent in both English and French and possess a secondary school diploma. A minimum of one year of customer service experience is preferred.

• Dental Insurance • Extended Health Insurance • Life Insurance • Flexible Work Schedules • Complimentary On-site Gym • Free Parking

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Bilingualism
• English Fluency
• French Fluency
• Customer Service
• Communication Skills
• Organizational Skills
• Attention To Detail
• Analytical Thinking
• Problem Solving
• Relationship Management
• Data Entry
• Spreadsheet Management

• Customer Service & Support
• Security & Safety
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Feb 9, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available