Collections, Reporting, & Investigation Officer – Claims Audit & Investigations Services

Job summary

The officer will conduct recovery collection activities, manage fraud tips, and perform administrative reporting duties. They will communicate with stakeholders to resolve outstanding balances and support business decisions through accurate data reporting.

Job details

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth. OVERVIEW: Claims Audit and Investigation Services conducts audits of health care providers and plan members to assure compliance with agreements, group contracts, policies, procedures, and applicable legislation. We are seeking a highly skilled and motivated Collections, Reporting, & Investigation Officer to join our team. WHAT YOU WILL DO: As the Collections, Reporting, & Investigation Officer, you will play a key role in supporting Claims Audit and Investigation Services through recovery collection activities, fraud tip management, reporting and administrative duties as required. You will communicate with members, providers, and internal stakeholders regarding outstanding balances and repayment arrangements, maintain accurate recovery and reporting records, assess and coordinate fraud tips, and prepare reports that support business decisions and departmental objectives. Working both independently and collaboratively, you will ensure information is accurate, organized, and actionable while supporting investigations, audits, recovery efforts, and continuous process improvement initiatives. WHAT YOU WILL HAVE: Two-year diploma in accounting finance or business Certifications/designations in the following areas are beneficial, but not required: information management, data management, data analysis, and fraud examination (CFE), accounting (CPA) or auditing (CIA) Experience with reporting and working with data. Experience in collections, accounting, or auditing/investigation is an asset. Strong proficiency in reporting. Excellent communication and written skills. Strong problem-solving and critical-thinking skills. Attention to detail and ability to manage multiple tasks simultaneously. Collaborate with the team and work both independently and within a team environment. Prioritize tasks effectively and execute a high level of individual decision-making. This position will remain open until a suitable candidate is selected. Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences. We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

What you’ll do

The officer will conduct recovery collection activities, manage fraud tips, and perform administrative reporting duties. They will communicate with stakeholders to resolve outstanding balances and support business decisions through accurate data reporting.

Requirements

Candidates must possess a two-year diploma in accounting, finance, or business. Experience in collections, accounting, or auditing is considered an asset, along with strong reporting and communication skills.

Benefits

• Work-life balance
• Career growth opportunities

Listed skills

• Collections · Preferred
• Reporting · Preferred
• Data analysis · Preferred
• Accounting · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Critical Thinking · Preferred
• Attention to detail · Preferred
• Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Reporting
• Investigation
• Claims audit
• Data analysis
• Accounting
• Fraud examination
• Communication
• Problem-solving
• Critical-thinking
• Attention to detail
• Administrative duties
• Compliance
• Information management
• Report Writing
• Community Leadership
• Energetic
• Management Reporting
• Business Decisions
• Advocacy
• Administrative Functions
• Data Analysis
• Auditing
• Certified Fraud Examiner
• Certified Internal Auditor
• Certified Public Accountant
• Decision Making
• Customer Service
• Continuous Improvement Process
• Critical Thinking
• Data Management
• Finance
• Innovation
• Information Management
• Problem Solving
• Prioritization
• Detail Oriented

Job areas

• Finance & Accounting
• Healthcare
• Data & Analytics
• Administrative
• Security & Safety
• Investigations Officer
• Claims Investigator
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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