Host - Alchemy

Job summary

Manage guest flow and seating capacity to ensure a seamless dining experience while maintaining professional communication with the service team. Handle reservations via OpenTable and prepare detailed shift briefings regarding special events and notable bookings.

Job details

Company Description A destination for inventive, contemporary cuisine where bold flavours meet artistic presentation in a vibrant, modern setting. Joining us means becoming part of a team that thrives on creativity, precision, and passion for hospitality. You’ll craft memorable guest experiences, contribute to an environment that celebrates innovation, and be part of a culture that values collaboration, skill, and the artistry of exceptional dining. What's in it for you? Gratuities Comprehensive health, dental, and vision benefits, including enhanced mental health coverage Discounted gym membership Access to our Employee Assistance Program for confidential support 50% dining discount at all O&B restaurants for you and up to three guests Employee Referral Program Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await! Job Description Our Hosts create a positive guest experience! They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees. They share with Guests their passion for food, beverage and hospitality. Hosts leave a lasting impression with all guests through their professionalism and attention to detail. The day to day: Warmly greet guests and effectively manage the flow of the restaurant to maximize seating capacity and ensure a seamless guest experience. Demonstrate strong decision-making skills and empower team members to act confidently and collaboratively. Maintain open communication with Servers, Bartenders, and Managers to coordinate guest flow and table availability. Escort guests to their tables, engage in friendly conversation, and seat them appropriately based on party size and preferences. Accurately handle reservations in person and over the phone; update guest status and seating arrangements using OpenTable. Prepare a detailed briefing sheet before each shift to inform the team of concerts, shows, special events, and notable bookings (NBs). Maintain a working knowledge of the surrounding area, including local attractions and directions, to assist guests as needed. Keep the front entrance, host stand, and surrounding areas clean, organized, and fully stocked at all times. Memorize all table numbers and stay aware of server assignments to ensure efficient and appropriate seating. Complete and distribute special request forms for birthdays, anniversaries, and NBs, ensuring all team members are informed. Perform regular restroom checks and maintain cleanliness and supplies throughout the shift. Support the team with other duties as assigned or required. Qualifications Previous experience as a host or in a guest-facing hospitality role is an asset Strong communication and organizational skills Calm under pressure, with a proactive and team-oriented mindset Comfortable using reservation and table management systems (OpenTable) - preferred A passion for hospitality and creating exceptional guest experiences Valid Smart Serve Certification Required Available to work flexible shifts, including evenings, weekends, and holidays Event Night Availability (Able to work all Oilers Home Games & Concerts in Rogers Place) Legally eligible to work in Canada Additional Information This is a current vacancy. Wage: $15 + shared gratuities Equity, Diversity & Inclusion We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.

What you’ll do

Manage guest flow and seating capacity to ensure a seamless dining experience while maintaining professional communication with the service team. Handle reservations via OpenTable and prepare detailed shift briefings regarding special events and notable bookings.

Requirements

Requires a valid Smart Serve Certification and legal eligibility to work in Canada. Candidates should have a passion for hospitality and the flexibility to work evenings, weekends, and event nights at Rogers Place.

Benefits

• Gratuities • Health Insurance • Dental Insurance • Vision Insurance • Mental Health Coverage • Discounted Gym Membership • Employee Assistance Program • Dining Discount • Employee Referral Program

Listed skills

• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Relations
• Reservation Management
• OpenTable
• Communication
• Organization
• Decision Making
• Hospitality
• Multitasking
• Team Collaboration
• Professionalism

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support