Bellman/Concierge

THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio. ACTIVITIES:  Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.  A strong commitment to the Hotels standards.  Greet guests upon arrival and welcome them to the property.  Deliver luggage to guest rooms and offer activities and services.  Be familiar with the room types and services of all properties for the purpose of cross-selling.  Be knowledgeable of guest rooms, phones, hotel services and restaurant to answer guests’ questions.  Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.  Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”  Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.  Always demonstrate a professional presence in the hotel.  Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.  Assist other departments when required, with a co-operative and pleasant attitude.  Deliver in-room dining services when necessary.  Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.  Report any irregularities or comments from the guest; ensure resolution and follow up. COMPETENCIES WE ARE SEEKING:  Experience in Guest Services, with a strong knowledge of Banff National Park and area.  Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.  Excellent communication, guest service and up-selling skills.  Team player and a self-starter, yet able to work independently.  Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.  Responsible and conscientious. InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

The Bellman/Concierge is responsible for greeting guests, handling luggage, and providing personalized service to ensure a positive experience. They must also maintain the lobby area, assist with in-room dining, and provide expert local knowledge of Banff National Park.

Candidates should have previous experience in guest services and a strong knowledge of the Banff area. Excellent communication, interpersonal, and up-selling skills are required to maintain the hotel's high service standards.

• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Guest services
• Concierge services
• Interpersonal skills
• Communication
• Up-selling
• Teamwork
• Self-starter
• Multi-tasking
• Problem solving
• Local area knowledge
• Professionalism
• Self-Starter
• Cross-Selling
• Curiosity
• Conscientiousness
• Service Standards
• Management
• Decision Making
• Housekeeping
• Customer Service
• Cooperation
• Personalized Service
• Innovation
• Interpersonal Communications
• Restaurant Operation
• Upselling
• Greeting Customers

• Hospitality
• Customer Service & Support
• Concierge/Bellman
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week