Night Audit

Job summary

The Night Auditor is responsible for balancing daily financial records, processing guest check-ins and check-outs, and performing nightly system audits. They also provide exceptional customer service and ensure adherence to safety and emergency protocols.

Job details

The duties and responsibilities for the Night Auditor include, but are not limited to the following: * Consistently provides exceptional customer service by exceeding guests expectations. * Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float. * Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained. * Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions. * Audit all income postings and charges. * Record and balance staff and house charges. * Prepare and transmit credit card deposits. * Process city ledger work to accounting. * Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required. * Takes ownership of all guest complaints and rectify the complaint quickly and efficiently; * Communicates information regarding Guests’ needs to other Team Members and Departments. * Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions * Adhere to all health and safety guidelines and standards. COMPETENCIES WE ARE SEEKING: * Previous front office or accounting experience required * Proficient with Microsoft Word, Excel, network systems * Strong data entry, analytical and communications skills * Ability to recognize and correct guest service issues in a courteous and professional manner * Proven ability to be organized, multi-task and prioritize; ability to work within deadlines * Completion of High School, GED or equivalent * Ability to work flexible shifts (weekday or weekend overnights)

What you’ll do

The Night Auditor is responsible for balancing daily financial records, processing guest check-ins and check-outs, and performing nightly system audits. They also provide exceptional customer service and ensure adherence to safety and emergency protocols.

Requirements

Candidates must have previous front office or accounting experience and proficiency in Microsoft Office applications. A high school diploma or GED is required, along with strong analytical and communication skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Accounting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Night audit
• Data entry
• Analytical skills
• Communication skills
• Microsoft Word
• Microsoft Excel
• Accounting
• Front office operations
• Cash handling
• Problem solving
• Multi-tasking
• Time management
• Emergency procedures
• Health and safety compliance
• City Ledgers
• Professionalism
• Accounts Receivable
• Auditing
• Deposit Accounts
• Customer Service
• Communication
• Data Entry
• Emergency Procedures
• Front Office
• Multitasking
• Reservations
• Balancing (Ledger/Billing)
• Prioritization
• Customer Complaint Resolution

Job areas

• Hospitality
• Finance & Accounting
• Customer Service & Support
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks