ServiceNow CSM/OMT Architect – 12-Month Contract

Canada
Remote
Posted Oct 27, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Lead the architecture and delivery of ServiceNow CSM and OMT solutions, translating business needs into scalable platform designs and workflows. Run discovery workshops, design integrations, guide development teams, and ensure solutions follow ServiceNow best practices and support long-term growth.

Job details

ServiceNow CSM/OMT Architect – 12-Month Contract Location: Canada | Fully Remote Contract: 1 year Alldus is hiring on behalf of a ServiceNow partner seeking an experienced ServiceNow CSM/OMT Architect for a fully remote, year-long contract based in Canada. You will lead the design and delivery of ServiceNow Customer Service Management (CSM) and Order Management for Telecommunications (OMT) solutions, translating business requirements into scalable platform designs. Key Responsibilities Lead solution architecture across ServiceNow CSM and OMT. Run discovery workshops and translate business needs into technical requirements. Design customer service and order management workflows, including integrations with external systems. Provide technical guidance to development teams throughout implementation. Ensure solutions follow ServiceNow best practices and support long-term platform growth. Requirements Proven experience as a ServiceNow Architect, with strong expertise in CSM and OMT. Experience delivering ServiceNow solutions within the telecommunications industry. Strong understanding of customer service processes and the order lifecycle. Experience designing integrations and guiding technical delivery. Confident communication and stakeholder management skills. Relevant ServiceNow certifications are advantageous. Eligibility: Canadian citizens or permanent residents. Engagement: Open to C2C or T4 arrangements.

What you’ll do

Requirements

Candidates need proven ServiceNow Architect experience with strong CSM and OMT expertise, including delivery in the telecommunications industry. They should understand customer service processes and the order lifecycle, have experience designing integrations and guiding technical delivery, and demonstrate strong communication and stakeholder management; relevant ServiceNow certifications are advantageous.