Service Department Manager

Job summary

The Service Department Manager oversees installation and service projects, coordinating internal teams and external contractors to meet construction deadlines. They are responsible for scheduling, budget management, and ensuring high-quality customer service for electronic access control and hardware installations.

Job details

JOB SUMMARY As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products. JOB RESPONSIBILITIES But not limited to… * Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans * Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products. * Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project. * Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control * Interacts with customers via email, telephone and in person in a calm and professional manner at all times. * Provides quick, courteous, and professional services to all internal and external customers * Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints. * Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project. * Responsible for analyzing and interpreting electrical blueprints. * Performs employee evaluations prior to probationary completion date and annually thereafter. * Informs the Branch Manager of progress against established goals and objectives and any personnel issues. * Follows and enforces all safety rules on and off site. * Coordinates with installers, hardware consultants, contractors and end-users. * Build strong relationships with sub trades, contractors and site supervisors. * Orders and coordinates equipment KNOWLEDGE, SKILLS, AND ABILITIES * Combined office and field work * Listen carefully to others on the telephone. * Lifting of supplies and materials up to 50 lbs. * Moderate lighting and temperature * May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites * Frequent site visits EDUCATION AND EXPERIENCE REQUIRED * Minimum 5 years supervisory/management experience a requirement. * Minimum 7-10 years experience in the commercial construction industry * Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware * EHC designation an asset * Access control security software experience an asset PHYSICAL DEMANDS AND WORK ENVIRONMENT * Combined office and field work * Listen carefully to others on the telephone. * Lifting of supplies and materials up to 50 lbs. * Moderate lighting and temperature * May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites * Frequent site visits #LP

What you’ll do

The Service Department Manager oversees installation and service projects, coordinating internal teams and external contractors to meet construction deadlines. They are responsible for scheduling, budget management, and ensuring high-quality customer service for electronic access control and hardware installations.

Requirements

Candidates must have at least 5 years of supervisory experience and 7-10 years of experience in the commercial construction industry. Proficiency in Microsoft Office and construction-related software is required, along with the ability to interpret electrical blueprints.

Listed skills

• Customer service · Preferred
• Construction Management · Preferred
• Safety Compliance · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Team leadership
• Installation coordination
• Electronic access control
• Blueprint reading
• Customer service
• Scheduling
• Budget management
• Employee evaluation
• Safety compliance
• Vendor management
• Construction management
• Hardware installation
• Technical communication
• Microsoft Office
• Navision

Job areas

• Management & Leadership
• Construction
• Security & Safety
• Customer Service & Support
• Trades

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