Inside Sales

Job summary

Respond to customer inquiries, process orders and quotations, resolve issues, track shipments, and support walk-in customers while maintaining strong customer relationships. Monitor open and back orders, process RMAs, assist with warehouse tasks, and manage branch office supplies and inventory.

Job details

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature. This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse. Responsibilities and Duties: · Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments. · Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch. · Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner. · Responsible for the RMA processing at the branch. · Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks. · Orders supplies and keeps the branch stocked with office supplies. Stock received supplies and manage inventory. · Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job. · Completion of High School degree with 2-3 years of sales & customer service experience · Must have solid computer skills including strong MS Excel background · Forklift experience is a must · Must possess ability to work independently but function as a strong member of a team · Knowledge of company products, the industry, competitors, and basic business concepts · Must have excellent problem-solving skills, be detail oriented and organized · Must be able to multi-task and work on many different projects at one time.

What you’ll do

Respond to customer inquiries, process orders and quotations, resolve issues, track shipments, and support walk-in customers while maintaining strong customer relationships. Monitor open and back orders, process RMAs, assist with warehouse tasks, and manage branch office supplies and inventory.

Requirements

Requires a high school degree and 2–3 years of sales and customer service experience, along with strong computer skills, including Microsoft Excel, and forklift experience. Candidates should be organized, detail-oriented, able to solve problems and multitask, and capable of working independently as well as on a team.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• Forklift operation · Preferred
• Multitasking · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Order Processing
• Product Selection
• Quotation Preparation
• Shipment Tracking
• Complaint Resolution
• Returns Management
• RMA Processing
• Inventory Management
• Microsoft Excel
• Forklift Operation
• Problem-Solving
• Organization
• Multitasking
• Teamwork
• Office Supply Management
• Technical Support
• Business Concepts
• Computer Literacy
• Sales
• Forklift Truck
• Warehousing
• Problem Solving
• Quotations
• Loading And Unloading
• Customer Inquiries
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Logistics
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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