Claim Advisor Auto

Job summary

The Claim Advisor is responsible for investigating complex automobile claims, determining coverage and liability, and settling claims according to company policies. They must collaborate effectively with customers, service suppliers, and law enforcement to resolve insurance matters.

Job details

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 8:30am to 4:30pm.*Note: work hours depend on the needs of the department. Accountabilities: Review insurance policy and coverages Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability Settle claims in accordance with organization’s policies and practices. Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement Qualifications: Minimum high school education or equivalent 3 - 5 years of customer service experience Previous auto adjuster experience preferred Knowledge in understanding and interpreting policies Commitment to providing outstanding customer service Proficient keyboard skills and computer literacy Bonus Qualifications: Enrolled in (or willing to enroll in) CIP designation Fluency in other languages, is a strong asset #LI-KT1 Skills Auto Insurance, Auto Insurance Claims, Customer Service, Damage Assessment, Documentations, Estimatics, Fraud Investigations, Insurance, Problem Solving, Time Management Compensation Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

What you’ll do

The Claim Advisor is responsible for investigating complex automobile claims, determining coverage and liability, and settling claims according to company policies. They must collaborate effectively with customers, service suppliers, and law enforcement to resolve insurance matters.

Requirements

Candidates must have a minimum of a high school education and 3-5 years of customer service experience, with previous auto adjuster experience preferred. Proficiency in computer skills and the ability to interpret insurance policies are essential for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Auto Insurance
• Auto Insurance Claims
• Customer Service
• Damage Assessment
• Documentation
• Estimatics
• Fraud Investigations
• Insurance
• Problem Solving
• Time Management
• Computer Literacy
• Keyboard Skills
• Liability Determination
• Policy Interpretation
• Leadership
• Innovation
• Artificial Intelligence
• Advocacy
• Scheduling
• Fraud Investigation
• Damage Assessments

Job areas

• Finance & Accounting
• Customer Service & Support
• Security & Safety
• Claims Advisor
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks