Claim Advisor Auto Total Loss

Job summary

The Claim Advisor will investigate and research vehicle values while analyzing documents to ensure accurate claim settlements. They are responsible for maintaining departmental standards and providing a superior customer service experience to policyholders.

Job details

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Our team is growing, and we are actively looking to hire a Claim Advisor Auto Total Loss. Accountabilities Investigate and research the value of vehicles through various methods Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles and our insured’s Adhere to and maintain departmental standards and/or KPI’s Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims Other tasks as required Qualifications Minimum 2-4 years experience in an auto insurance related position Enrolled in, or willing to enroll in CIP designation Understanding of auto terminology, car market and auto estimates Excellent organizational and negotiating skills Total loss experience is considered an asset ICAR courses are considered an asset #LI-KT1 Skills Auto Insurance, Customer Service, Damage Assessment, Documentations, Estimatics, Fraud Investigations, Negotiation, Problem Solving, Researching, Time Management Compensation Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

What you’ll do

The Claim Advisor will investigate and research vehicle values while analyzing documents to ensure accurate claim settlements. They are responsible for maintaining departmental standards and providing a superior customer service experience to policyholders.

Requirements

Candidates must have 2-4 years of experience in an auto insurance-related position and a strong understanding of auto terminology and market estimates. Enrollment in or willingness to pursue a CIP designation is required, with additional assets including total loss experience and ICAR courses.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Auto Insurance
• Customer Service
• Damage Assessment
• Documentation
• Estimatics
• Fraud Investigations
• Negotiation
• Problem Solving
• Researching
• Time Management
• Damage Assessments
• Fraud Investigation
• Advocacy
• Research
• Artificial Intelligence
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Scheduling

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative
• Total Loss Claims Adjuster
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks