Regional Service Agent-Boutique

Job summary

The Customer Care Agent is responsible for handling service and billing inquiries from customers both over the phone and in person. They will manage policy renewals, provide personalized insurance advice, and maintain client loyalty through professional relationship building.

Job details

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back! Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Accountabilities: Respond to customer inquiries about their policy in a professional manner. Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. Provide personalized service while being a Trusted Advisor with respect to insurance. Promote Allstate features and benefits as part of ongoing portfolio reviews. Manage policy renewal process and client inquiries to make changes to their policies. Reply to on-line requests as required Promote client loyalty through attention to detail and relationship building during policy renewals and updates. Meet and exceed key performance and attendance metrics. Qualifications: Post-secondary education or equivalent work experience Must have General Insurance License (OTL) insurance license or be willing to obtain for the province you are located in. Greater than 1 year customer service experience Proficient computer skills in MS Office applications. This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home. Bonus Qualifications: Call center, face to face customer service experience and insurance experience is preferred. Skills Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management Compensation Compensation Expected compensation for this role ranges from 47,800.00 - 60,800.00 CAD annually. Actual salary offered to successful candidates will vary based on their skills and experience. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization.

What you’ll do

The Customer Care Agent is responsible for handling service and billing inquiries from customers both over the phone and in person. They will manage policy renewals, provide personalized insurance advice, and maintain client loyalty through professional relationship building.

Requirements

Candidates must have post-secondary education or equivalent experience and hold a General Insurance License (OTL) or be willing to obtain one. Proficiency in MS Office and at least one year of customer service experience are required for this hybrid role.

Benefits

• Flexible work arrangements • Employee discounts • Good office program • Student loan payment matching program • Comprehensive retirement savings program • Annual wellness allowance • Personal reflection day • Tuition reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Relationship Building · Preferred
• data management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Insurance licensing
• Billing inquiries
• Policy management
• Relationship building
• Attention to detail
• MS Office
• Communication
• Problem solving
• Portfolio reviews
• Customer loyalty
• Data management
• Consumer protection
• Stakeholder management
• Billing Inquiries
• Office Equipment
• Portfolio Analysis
• Insurance License
• Relationship Management
• Professionalism
• Advocacy
• Artificial Intelligence
• Call Center Experience
• Customer Service
• Computer Literacy
• Consumer Protection
• Customer Data Management
• Personalized Service
• Discounts And Allowances
• General Insurance
• Innovation
• Loans
• Property Insurance
• Purchasing
• Relationship Building
• Renewal Theory
• Value Propositions
• Scheduling
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Boutique Manager
• Insurance Customer Service Representative
• Insurance Representatives
• Customer Service Representatives