Senior Operations Manager, Oakridge Park

Job summary

Lead operational delivery and cleaning services for a luxury retail and office environment while managing labor budgets and staffing. Build strong client relationships and foster a culture of accountability and service excellence within the team.

Job details

Title: Senior Operations Manager Status: Full Time Salary: $75,000 - $80, 000 Location: Oakridge Park About the Role Oakridge Park is one of the most exciting and ambitious developments in Canada, bringing together luxury retail, premium office space, public gathering areas, and a first-class customer experience. At Alpine, our teams play an important role in that experience every single day. We're looking for a Senior Operations Manager who can lead people, build strong client relationships, and deliver exceptional cleaning services in an environment where details matter and expectations are high. What You Will Be Doing You'll be out on the floor, meeting with clients, supporting leaders, inspecting work, solving problems, manage labour and budgets, and help your team navigate the day-to-day realities of a busy luxury mall, retail and office environment. If you enjoy building strong teams, developing people, and leading in an environment that keeps you on your toes, you'll fit right in. You will: Support service delivery, client relationships, workforce planning, and operational performance Support the development and implementation of operational strategies, processes, and continuous improvement initiatives Collaborate with leaders to identify opportunities that enhance efficiency, quality, and client satisfaction Ensure cleaning services are delivered safely, efficiently, and to the highest standards Conduct regular site walks, inspections, and quality reviews Monitor service levels, client commitments, and operational performance Build a culture of accountability, teamwork, and service excellence Manage labour budgets, staffing levels, scheduling, and operational resources Support hiring, onboarding, training, and employee development Recognize strong performance and address concerns when needed Create an environment where people feel supported, challenged, and set up for success Develop strong working relationships with client stakeholders and site partners Use data, reporting, and technology to identify opportunities and improve results Support special projects, other duties, events, and changing operational requirements Who You Are 5+ years of leadership experience managing large teams in commercial cleaning, facilities services, hospitality, property services, or a related industry Strong client relationship and stakeholder management skills Experience managing budgets, labour, and operational performance Strong emotional intelligence and the ability to build trust with people at all levels A hands-on leadership style and willingness to jump in when your team needs support The ability to stay organized and focused when priorities shift throughout the day Strong KPI management and reporting experience Attention to detail Must be able to obtain and maintain company and/or client required security clearances We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

What you’ll do

Lead operational delivery and cleaning services for a luxury retail and office environment while managing labor budgets and staffing. Build strong client relationships and foster a culture of accountability and service excellence within the team.

Requirements

Requires over 5 years of leadership experience in commercial cleaning, hospitality, or facilities services. Candidates must possess strong emotional intelligence, KPI reporting skills, and the ability to obtain security clearances.

Listed skills

• Quality assurance · Preferred
• Leadership · Preferred
• Client Relationship Management · Preferred
• Stakeholder Management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Client Relationship Management
• Budget Management
• Workforce Planning
• Operational Performance
• KPI Management
• Staffing and Scheduling
• Employee Development
• Quality Assurance
• Stakeholder Management
• Commercial Cleaning Management
• Facilities Services

Job areas

• Management & Leadership
• Hospitality
• Retail
• Trades
• Customer Service & Support

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