System Support Specialist

Careers System Support Specialist ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office. Apply Now Location Ottawa, Ontario Working Time Full Time Level Intermediate CareersApply Now Overview As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization. Responsibilities Respond to monitoring alerts and customer initiated tickets Troubleshoot and find resolutions to complex technical problems Escalate all Critical/High issues to designate support team within SLA guidelines Document, track and monitor the problem to ensure timely resolution Demonstrate an excellent Customer Service Skills and Attitude Provide reliable technical support Monitor internal platforms utilizing monitoring tools Strictly manage assigned schedules such as maintenance window Consistently access and read all NOC communications including shift email, incident tickets, installation information and technical documentation to keep updated on operational activities Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement Consistently follow documented procedures and guidelines related to monitoring systems and platforms Understand how systems and platforms operate and interact Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks Maintain equipment inventory records and infrastructure topology documentation Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support Qualifications Good knowledge with Networking equipment (configuration, troubleshooting, maintenance) Knowledge of Windows systems Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize Good communication skills (English) and capacity to work in a team environment Considered an Asset 1-2 year of related work experience Knowledge of Windows Server technologies Experience with database systems Please include a cover letter with your resume Apply Now Business IT Support Infrastructure IT Support CyberSecurity Managed Network Managed Communications Managed IT Services Expertise Linux Consulting Apple and Mac Consulting Custom Application Development Database Development Cloud Hosting Public Cloud Hosting Private Hosting Servers Secure Offsite Storage Hosting Services Company Contact Locations About Us Careers Infrastructure IT Support CyberSecurity Managed Network Managed Communications Managed IT Services Linux Consulting Apple and Mac Consulting Custom Application Development Database Development Public Cloud Hosting Private Hosting Servers Secure Offsite Storage Hosting Services Contact Locations About Us Careers

The specialist is responsible for ensuring the smooth operation of computer systems and networks by troubleshooting hardware and software issues. Key duties include responding to monitoring alerts, managing tickets, and maintaining IT infrastructure documentation.

Candidates should have good knowledge of networking equipment and Windows systems, with strong communication and multitasking abilities. Experience with Windows Server and database systems is considered an asset.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Networking Equipment Configuration
• Troubleshooting
• Windows Systems
• Customer Service
• Technical Support
• System Monitoring
• Documentation
• Windows Server
• Database Systems
• Multitasking
• Communication Skills
• Infrastructure Topology

• Technology
• Customer Service & Support
• Consulting
• Security & Safety

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level