Service Administrator

Job summary

The Service Administrator is responsible for managing service work orders, inputting technician time, and handling customer invoicing. They also provide support to the dispatch office and assist the Service Manager with daily administrative tasks.

Job details

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team! We provide our employees with the following tools and resources to be successful: Employee Stock Purchase Plan Company Pension Plan Paid time off Long term Disability insurance Life insurance Extended health care Dental and Vision care Employee assistance program Alta Material Handling is currently looking for a full-time Service Administrator for our Montreal, QC branch. The primary responsibilities of the position consist of, but are not limited to: Job Duties: Communicating effectively with peers, internal and external customers on the status of service work and all other related items Inputting the technicians time daily onto the work orders in the system as required for work order completion and payroll Completing and invoicing service orders in a timely manner Inputting invoices into various customers systems/portals as required Inbound calls from customers regarding service invoice issues and resolution of complaints Arrange 3rd party services which include issuing purchase orders, receiving purchase orders and applying to service orders Providing assistance to our dispatch office to take customer calls as backup Providing assistance to Service Manager when required Provide support and assistance on other tasks as they arise Skills: High School Diploma College or additional certification is a definite asset Bilingual French and English communication skills are required for this position. The duties of this role involve frequent oral and written communications with employees, customers, and business partners across Canada, including individuals who conduct business in English. Knowledge of English is therefore necessary to perform the responsibilities of the position and to maintain effective communications with these stakeholders. Knowledge and experience in Excel and other computers skills are a MUST Excellent communication skills and follow up on requests and task are a MUST Excellent work ethic Superior organizational skills and multitasking ability Experience in a similar position is an asset Strong technical and mechanical background in the automotive or forklift industry is an asset Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Culture is Job #1. Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What we look for: At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning Other Opportunities at Alta: Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you! Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.

What you’ll do

The Service Administrator is responsible for managing service work orders, inputting technician time, and handling customer invoicing. They also provide support to the dispatch office and assist the Service Manager with daily administrative tasks.

Requirements

Candidates must have a high school diploma and be bilingual in French and English. Proficiency in Excel and strong organizational skills are required, with experience in the automotive or forklift industry considered an asset.

Benefits

• Employee Stock Purchase Plan
• Company Pension Plan
• Paid time off
• Long term Disability insurance
• Life insurance
• Extended health care
• Dental care
• Vision care
• Employee assistance program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service administration
• Invoicing
• Data entry
• Customer service
• Communication
• Excel
• Organizational skills
• Multitasking
• Time management
• Bilingualism
• Purchase order management
• Dispatch support
• Problem resolution
• Mechanical aptitude
• Attention to detail
• Inbound Calls
• Energetic
• Organizational Skills
• Time Off Management
• Bilingual (French/English)
• Strong Work Ethic
• Arithmetic
• Employee Assistance Programs
• English Language
• Optometry
• Forklift Truck
• Selling Techniques
• Material Handling
• Mathematics
• Writing

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Manufacturing
• Trades
• Service Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

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