Credit Operations Representative (1 year Term)

Ottawa, ON
On-site
Posted Nov 10, 2026
1 position

$45,000–$50,000 / year

Opens an external site

Employment type: Full-time
Minimum education: High school
Posting language: English

Job summary

The Credit Operations Representative acts as a service center for retail and commercial credit inquiries, managing commitments, payouts, and renewals. They are responsible for ensuring accurate documentation, regulatory compliance, and the efficient processing of mortgage and loan transactions.

Job details

Job Type: Full-Time (1 year Term) Vacancy Status: This posting is for an existing vacancy Target Salary Range: $45,000- $50,000 The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process. Scope of Position The Credit Operations Representative will be the “service center” for all e-mail and telephone inquiries to support Retail and Commercial Credit Services Products. These include commitments, payouts, renewals, posting, property tax administration, cost of borrowing and any other Credit Operations administrative functions; and performs other related duties as required. Major Responsibilities The Credit Operations Representative is responsible for the following areas within Credit Operations: * Efficient preparation of all Payouts for internal or external use ensuring accuracy and communication with the Retention Team; * Thorough and efficient review of all incoming request prior to file preparation; to ensure that audit, risk, treasury and securitization requirements have been met. * Maintain a high level of accuracy when completing all Commitment documentation in compliance with policies and securitization rules; * Reads, interprets and ensures validity of supporting legal documentation such as Title Sub searches, Commitments to Insure and CMHC/GE Certificate etc; * Prepares all legal documents and files in compliance with security and privacy regulations; * Prepares all Cost of Borrowing documentation ensuring up to date information and calculators are used in compliance with reporting guidelines. * Complete Cost of Borrowing maintenance documents ensuring that all changes to accounts are effectively reported and amendment disclosures are provided to members. * Reconciliation and accurate positing of Cumis Insurance accounts * Perform departmental audits for compliance with established policies and procedures to ensure regulatory, privacy and security compliance * Act as subject matter experts to our internal partners with respect to Retail and Commercial products, processes, document preparation and legislative requirements. * Prepare all new property tax account documentation and maintain existing property tax accounts and reconciliations. * Ensure timely and accurate payment of property tax invoices to all municipalities * Disburses mortgage funds via cheque, wire or EFT to solicitor and other financial institutions. * Posts all credit transactions for retail and commercial accurately * Maintains an ongoing and comprehensive knowledge of all mortgage related products, services, promotions, calculations, rates and adheres to credit policies and procedures as set out by the organization; * Process the funding and daily requirements for Commercial and Syndicated loan Operations; * Comply with regulatory deadlines to mitigate financial and reputational risk to our members/clients and Alterna * Prepare and complete mortgage discharges accurately relaying the information to lawyers, branch staff and members. * Reviewing documentation for quality control by identifying problems or challenges and initiating corrective actions. * Review all communication received from the Supervisor regarding any policy, procedure and/or legislative changes and ensure a comprehensive understanding of the changes. * Liaises with employees, member/client, lawyers, notaries, Commercial Department, and other financial institutions to facilitate all credit product, insurance and commercial transactions; * Complete User Testing for any banking system releases, ensuring all processes are functioning accurately and communicate any potential risks * Ensure department tracker is completed accurately on a daily basis. Educations/Certifications/Experience * Post secondary education and/ or equivalent work experience * 3 year of related experience in a financial institution * Proficient use of Excel/MS Word required Competencies * Excellent verbal and written communication skills that enables effective interaction with employees, members/clients and business representatives * Proven analytical and problem-solving skills * Comply with hours of work to ensure deadlines and deliverables are consistently met. * Demonstrate time management abilities * Attention to details and accuracy * Excellent people skills and passion for providing exceptional member/client service * Ability to multi-task About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services. To learn more about Alterna Savings, please visit alterna.ca [https://www.alterna.ca/en/personal], X [https://twitter.com/alternasavings], Facebook [https://facebook.com/alternasavings], Instagram [https://www.instagram.com/alternasavingscu/], or LinkedIn [https://ca.linkedin.com/company/alterna-savings]. Working at Alterna We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for ten consecutive years. * We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above. * Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you. * Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

What you’ll do

Requirements

Candidates must have post-secondary education or equivalent experience, with at least 3 years of experience in a financial institution. Proficiency in Excel and MS Word is required, along with strong analytical, communication, and time management skills.