Patrol- Winter- Volunteer

Job summary

Volunteer Patrollers are responsible for monitoring trail conditions and managing hazards to ensure guest safety. They also provide first aid, engage with guests for information, and complete documentation for incident investigations.

Job details

Volunteer PART TIME HOURS: 3 shifts per week 16 SHIFTS DURING THE WINTER SEASON WHAT WILL I BE DOING? Reporting to the Supervisory team, Volunteer Patrollers are responsible for ensuring the safety of guests by monitoring trails and surrounding areas for hazards / surface conditions and managing them accordingly. The Volunteer Patroller will take a proactive approach in customer service active part in skier/ boarder education in an effort to reduce ski / snowboard injuries. Monitor trail conditions and on-hill behaviors Meet the operating expectations as they relate to guest experience, safety and effectiveness Engaging guests in customer service, wayfinding, and general information about the resort as a whole Render first aid and help as required, completing associated documentation Perform incident investigations and ensure proper and complete documentation Ensure all aspects of an incident are handled with a high standard of care. WHAT DO WE NEED FROM YOU? Must be 18 years of age Valid driver’s license Registered or hold current certification at a minimum level of First Responder or equivalent Strong Intermediate skier / snowboarder. (able to ski with confidence, all areas of the resort) Must possess excellent employee and public relations skills and be of a friendly and cooperative nature Must be able to reason and react with quick, thoughtful judgment while remaining calm under pressure Must be energetic, and dependable Must be able and willing to work in a physically demanding outdoor environment Knowledge of resort an asset Successful applicants will be required to complete a criminal background check. (vulnerable sector) *This role is being posted to fill a vacant position

What you’ll do

Volunteer Patrollers are responsible for monitoring trail conditions and managing hazards to ensure guest safety. They also provide first aid, engage with guests for information, and complete documentation for incident investigations.

Requirements

Candidates must be at least 18 years old, hold a valid driver's license, and possess a current First Responder or equivalent certification. Applicants must also be strong intermediate skiers or snowboarders capable of working in a physically demanding outdoor environment.

Listed skills

• safety monitoring · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• First Aid
• Skiing
• Snowboarding
• Customer Service
• Incident Investigation
• Safety Monitoring
• Public Relations
• Communication
• Problem Solving
• Documentation
• Energetic
• Composure
• Valid Driver's License
• Certified First Responder (CFR)
• Investigation
• Calmness Under Pressure

Job areas

• Sports & Recreation
• Security & Safety
• Customer Service & Support
• Hospitality
• Volunteer
• Unclassified Unit Group
• Unclassified Detailed Occupation
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