Bilingual Customer Service Representative

Job summary

Handle inbound calls in French and English, answer policyholders’ questions about insurance policies and coverage, and provide professional customer support. Update records, process basic policy changes, document interactions, and refer requests requiring licensed advice to the appropriate insurance professional.

Job details

Location: Fully on-site, 5 days per week Language: Fluency in written and spoken French and English required Duration: Initial 11-week contract, with potential to convert to permanent based on performance Schedule: 35 hours per week, Monday to Friday, with shifts between 8:00 AM and 6:00 PM About the Opportunity Are you a bilingual customer service professional who enjoys helping people and creating positive experiences? We're looking for a Bilingual Customer Service Representative to join a busy insurance contact centre, where you'll support policyholders with their questions, provide helpful information, and make everyday interactions easier. This is a fully on-site opportunity within a collaborative, service-focused team that values professionalism, accuracy, and a positive attitude. With comprehensive training provided, you'll gain exposure to different areas of insurance while building valuable industry experience. Best of all, this is a customer service role with no sales responsibilities. What's In It for You • Earn $22.00/hour, or $23.00/hour if you hold an LLQP licence. • Receive comprehensive training across multiple insurance business lines. • Enjoy a consistent Monday-to-Friday schedule and free on-site parking. • Explore opportunities to pursue LLQP licensing and transition into a sales role. • Strong potential for permanent employment based on performance and business needs. Your Responsibilities • You'll handle inbound calls in French and English, delivering friendly, professional support to policyholders. • You'll answer questions about insurance policies, accounts, and general coverage information. • You'll update customer records, process basic policy changes, and accurately document interactions. • You'll recognize inquiries requiring licensed advice and connect customers with the appropriate insurance professional. • You'll navigate multiple computer systems while maintaining engaging customer conversations. • You'll follow established procedures and service standards in a fast-paced contact centre environment. Skills and Qualifications • Previous phone-based customer service experience is required, ideally in a call centre or contact centre. • Strong written and verbal communication skills in both French and English. • Excellent phone etiquette, active listening skills, and a customer-first approach. • Ability to manage steady inbound call volumes while staying organized and detail-oriented. • Proficiency with Microsoft Office and confidence learning new systems. • Dependable, adaptable, and comfortable working fully on-site, Monday to Friday. • Previous insurance experience or LLQP licensing is an asset, but not required. Why Partner with Altis If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

What you’ll do

Handle inbound calls in French and English, answer policyholders’ questions about insurance policies and coverage, and provide professional customer support. Update records, process basic policy changes, document interactions, and refer requests requiring licensed advice to the appropriate insurance professional.

Requirements

Previous phone-based customer service experience is required, along with strong written and verbal communication skills in French and English. Candidates should have excellent phone etiquette, active listening, organizational and detail-oriented skills, Microsoft Office proficiency, and the ability to work on-site; insurance experience or an LLQP licence is an asset but not required.

Benefits

• Comprehensive Training
• Free On-Site Parking
• Potential for Permanent Employment
• Opportunity to Pursue LLQP Licensing

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Phone-Based Customer Service
• Active Listening
• Phone Etiquette
• Inbound Call Handling
• Customer Record Management
• Policy Changes Processing
• Accurate Documentation
• Microsoft Office
• Multitasking
• Organization
• Attention to Detail
• Insurance Policy Support
• Customer Relationship Management

Job areas

• Customer Service & Support
• Finance & Accounting

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