Centre Coordinator, Member Services

Job summary

The Centre Coordinator serves as the first point of contact for members, managing front-line support and administrative tasks to ensure a positive experience. They are responsible for assessing member needs, managing appointment flow, and promoting AMA products and services.

Job details

You make EVERYONE feel like they BELONG. The Opportunity As a Centre Coordinator within Member Services, you’re the first point of connection for our members—and the one who sets the tone for their entire experience. You bring energy, organization, and a genuine passion for helping people, ensuring every interaction is welcoming, efficient, and meaningful. In this fast-paced, people-focused role, you’ll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts, you play a key role in delivering a seamless and positive experience. If you thrive on variety, enjoy solving problems on the fly, and take pride in creating great first impressions, this is where you’ll shine. A Place to Belong AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us. AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy: Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts. Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching) Great AMA discounts like 50% off memberships, driver education programs, and registry services. Unlimited learning opportunities, including dedicated learning time for personal development. Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods. Who You Are A people-person who enjoys connecting with others and creating positive experiences A strong communicator who balances professionalism with a warm, approachable style Highly organized and able to manage multiple priorities in a fast-paced environment A proactive problem-solver who takes initiative and follows through Adaptable, collaborative, and committed to continuous learning How You’ll Make an Impact Welcome members and create a friendly, positive first impression Assess needs and connect members with the right team members for support Provide information about AMA products, services, and membership benefits Manage traffic flow, appointments, and promote self-service options to reduce wait times Maintain a clean, organized space while supporting administrative and reception tasks What You Bring to the Table High school diploma 2–3 years of retail, administrative, or customer service experience Proven ability to deliver exceptional customer service in a fast-paced environment Strong computer skills and ability to learn new systems quickly Ability to work independently and as part of a team, with strong multitasking skills Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us. - WORK MODEL: In-Office - We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Centre Coordinator serves as the first point of contact for members, managing front-line support and administrative tasks to ensure a positive experience. They are responsible for assessing member needs, managing appointment flow, and promoting AMA products and services.

Requirements

Candidates must have a high school diploma and 2–3 years of experience in retail, administration, or customer service. Strong computer skills and the ability to work effectively in a fast-paced, team-oriented environment are required.

Benefits

• Flexible benefits
• Health and wellness spending accounts
• Employer-paid retirement savings plan
• AMA discounts
• Paid time off
• Vacation time
• Me-Day
• Volunteer Day
• Learning opportunities

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Multitasking · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Teamwork · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative coordination
• Communication
• Problem-solving
• Multitasking
• Organization
• Interpersonal skills
• Computer skills
• Teamwork
• Adaptability
• Initiative
• Continuous Development
• Professionalism
• Time Off Management
• Customer Service
• Computer Literacy
• Food Security
• Problem Solving
• Operations
• Proactivity
• Self Service Technologies
• Traffic Flow
• Coordinating

Job areas

• Customer Service & Support
• Administrative
• Retail
• Member Services Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

More jobs from AMA - Alberta Motor Association