Registry Agent - Navigation Centre (Salvation Army Centre of Hope)

Job summary

Provide compassionate, client-centred registry services to vulnerable individuals at the Salvation Army Centre of Hope. Assist clients with identification and Alberta Health Care applications while maintaining accurate, confidential records.

Job details

Hours of Work: Mon – Fri, between 8:30am – 5:00pm Location: Salvation Army Centre of Hope, 428 9 Ave SE, Calgary AB The Opportunity Are you a compassionate, approachable person who is patient, empathetic and ready to help people through challenging circumstances? This role is based at the Salvation Army Centre of Hope, where you’ll support vulnerable individuals with important registry and identification services. As a Navigation Centre Registry Agent, you’ll help people access essential services, including applying for identification and Alberta Health Care cards. You’ll explain processes clearly, listen without judgement and provide calm, respectful support. The ideal candidate is comfortable working with people from diverse backgrounds, following policies and procedures, protecting confidential information, and finding practical solutions while maintaining patience and compassion. If you’re motivated by meaningful community service and want to make a positive difference in someone’s day, this could be the opportunity for you. A Place to Belong AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you to feel supported throughout your journey with us. AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy: Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts. Employer-paid retirement savings program, including 5% AMA contribution and 5% matching. Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more. Free travel medical insurance for you and your immediate family. Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth. Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time. Flexible work models that make sense for your lifestyle. Who You Are You’re compassionate, empathetic and patient, and you understand the importance of treating every person with dignity, respect and kindness. You’re comfortable working with vulnerable people and individuals from diverse backgrounds, and you can build trust through a calm, welcoming and non-judgmental approach. You communicate clearly and listen carefully, especially when explaining identification, Alberta Health Care and other registry application requirements. You can remain calm and professional in difficult or emotionally charged situations, using patience and sound judgement to support positive outcomes. You’re committed to providing accessible, respectful service and helping each person navigate the process as confidently as possible. You’re comfortable learning and following policies and procedures, completing documentation accurately, and handling personal information confidentially. How You’ll Make an Impact Report to the Manager of Member and Travel Services. Provide compassionate, respectful and client-centred service to vulnerable individuals at the Salvation Army Centre of Hope, helping them understand and access relevant registry services. Assist clients with identification applications and other registry transactions, ensuring information is complete, accurate, confidential and processed in a timely manner. Support clients with Alberta Health Care applications by explaining requirements, reviewing information for completeness and helping them navigate the application process. Create a welcoming and psychologically safe service experience by listening with empathy, maintaining professional boundaries, and connecting clients with appropriate supports or resources when needed. What You Bring to the Table You’re at least 18 years old with a high school diploma and have an updated Police Information Check (PIC). You’ve got strong communication skills, and sales or customer service experience. Along with a commitment to learning. Your awesome attitude and genuine desire to help people is what matters most in this job. If have the below certifications, great! If not – don’t worry we will train you General registry skills certification (Basic) Commissioner for Oaths (Registry-related business only) Marriage License Commissioner AHW certification Corporate Registry certification Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you to feel supported throughout your journey with us. - WORK MODEL: In-Office - We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Provide compassionate, client-centred registry services to vulnerable individuals at the Salvation Army Centre of Hope. Assist clients with identification and Alberta Health Care applications while maintaining accurate, confidential records.

Requirements

Candidates must be at least 18 years old with a high school diploma and an updated Police Information Check. Strong communication skills and previous customer service or sales experience are required.

Benefits

• Competitive salary • Flexible benefits • Health and wellness spending accounts • Employer-paid retirement savings program • Employee-exclusive discounts • Free travel medical insurance • Ongoing professional development • Paid vacation • Personal days • Flexible work models

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Empathy
• Patience
• Conflict resolution
• Documentation
• Confidentiality
• Problem solving
• Interpersonal skills
• Active listening
• Registry services
• Policy compliance
• Compassion
• Customer Service
• Sales
• Food Security
• Operations
• Relationship Building

Job areas

• Social Services
• Customer Service & Support
• Administrative
• Call Centre Agent
• Military Specialist
• Armed Forces Occupations, Other Ranks
• Special Forces
• Military-only occupations