Technical Account Manager, Enterprise Support

Job summary

Serve as the principal technical advisor and voice of the customer to help organizations optimize their use of AWS services. Provide strategic technical guidance, manage operational health, and represent AWS within the customer's environment.

Job details

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - 3+ years of technical engineering experience - Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Bachelor's degree Preferred Qualifications: - Experience with AWS services or other cloud offerings - Experience in internal enterprise or external customer-facing environment as a technical lead Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 99,900.00 - 166,900.00 CAD annually

What you’ll do

Serve as the principal technical advisor and voice of the customer to help organizations optimize their use of AWS services. Provide strategic technical guidance, manage operational health, and represent AWS within the customer's environment.

Requirements

Requires at least 3 years of technical engineering experience and a bachelor's degree. Candidates must demonstrate proficiency in troubleshooting and operational parameters across multiple technical domains in distributed systems.

Benefits

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Basic life insurance • AD&D insurance • Registered retirement savings plan • Deferred profit sharing plan • Paid time off • Restricted stock units

Listed skills

• Data analysis · Preferred
• Risk Management · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical account management
• Cloud computing
• Troubleshooting
• Strategic planning
• Risk management
• Customer advocacy
• Compute
• Storage
• Networking
• Databases
• DevOps
• Big data
• Analytics
• Security
• Application development
• Distributed systems
• Big Data Application
• Curiosity
• Time Off Management
• Technical Engineering
• Advocacy
• Serverless Computing
• Amazon Web Services
• Amazon Cloudfront
• Amazon Elastic Compute Cloud
• Big Data
• Content Delivery Networks
• Cloud Computing
• Amazon DynamoDB
• Sales
• Leadership
• Innovation
• Risk Management
• Medical Prescription
• Mentorship
• Restricted Stock
• Troubleshooting (Problem Solving)
• Internet Of Things (IoT)
• Technical Acumen

Job areas

• Technology
• Customer Service & Support
• Software
• Consulting
• Engineering
• Enterprise Support Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products