Manager - Control Management, Operational Resilience

International Governance and Control sits within International Card Services (ICS) which comprises all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organization. The objective of the ICS Control Management Legal Entity Governance Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Canada Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The ICS Control Management organization is looking for a Manager of Control Management Legal Entity Governance Canada focused on supporting the focused on supporting the management of Legal Entity’s Operational Resiliency framework, which includes mapping of critical business services, impact tolerance setting, scenario test design and execution, and ongoing program and incident management. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The manager will provide strategic operational risk advisory to support the Canada Legal Entity's control environment. Responsibilities include managing the operational resiliency framework, mapping critical business services, and overseeing scenario testing and incident management.

Candidates must have at least 3 years of experience in operational risk management and proven expertise in operational resilience or business continuity. A bachelor's degree in Finance or Risk Management is preferred, along with strong analytical and stakeholder management skills.

• Competitive base salaries • Bonus incentives • Retirement support • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability benefits • Paid parental leave • Wellness centers • Counseling support • Career development and training

• Problem solvingPreferred
• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Operational risk management
• Operational resilience
• Business continuity
• CBS mapping
• Scenario testing
• Incident management
• Process governance
• Stakeholder management
• Analytical skills
• Problem-solving
• Regulatory compliance
• Risk advisory
• Strategic planning
• Data analysis
• Policy oversight
• Risk Mindset
• Resilience
• Management
• Customer Service
• Geography
• Governance
• Leadership
• Growth Strategies
• Incident Management
• Innovation
• Operational Risk
• Test Design

• Finance & Accounting
• Management & Leadership
• Consulting
• Operations Control Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Aug 11, 2026

Posting language

English

Working hours

40 hours per week