Dispatcher

Job summary

The dispatcher is responsible for planning and coordinating vehicle pick-ups while maintaining accurate schedules and order documentation. They must also communicate effectively with internal teams and customers to ensure smooth logistics operations.

Job details

Company Description At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. What we offer:​ A competitive wage starting at $22.10/hr A full-time, permanent position Vacation, benefits and a RRSP matching program Annual AIM tuition scholarship program up to $8,500 per eligible dependents The tools and support needed to be successful in your career and professional development A dynamic & rewarding work environment that is also a lot of fun! Job Description We are currently seeking motivated individuals to join our dispatch team located in Laval, Quebec. As a dispatcher, you are responsible for planning and coordinating vehicle pick-ups at our client locations. What you're responsible for: Planning and organizing driver schedules Confirming pickup details and vehicle status Checking towing availability and offering customers a timeslot Completing order forms and other transactional documents Answering internal customer calls and relaying detailed and accurate information to drivers Working collaboratively with internal partners including Call Center Agents, Branch Managers, Buyers, and Drivers Qualifications To join our team: You are bilingual in French and English (required) You are a strong communicator You have previous work experience in customer service You have basic knowledge of Microsoft Excel, Word and Outlook Compensation: up to CAD 22.10 - hourly

What you’ll do

The dispatcher is responsible for planning and coordinating vehicle pick-ups while maintaining accurate schedules and order documentation. They must also communicate effectively with internal teams and customers to ensure smooth logistics operations.

Requirements

Candidates must be bilingual in French and English and possess previous customer service experience. Proficiency in Microsoft Office applications is required to manage transactional documents and scheduling tasks.

Benefits

• Vacation
• Health benefits
• RRSP matching program
• Annual tuition scholarship program

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer service
• Scheduling
• Communication
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Bilingualism
• Order processing
• Logistics coordination
• Planning
• Leadership
• Sales
• Customer Service
• Call Center Experience
• Multilingualism
• Bilingual (French/English)
• Recycling

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Transportation
• Manufacturing
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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