Customer Care Specialist

Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after-sales experience at FARO CREAFORM. You’ll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long-lasting relationships. If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast-evolving environment, this role offers a great opportunity to grow and make an impact. Here’s what we offer you: Growth opportunities within a global organization Continuous training and coaching to support your development A supportive and collaborative team environment Flexible work schedules A human, innovative, and forward-thinking company culture Key Responsibilities: Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities Support the management of major accounts, including the preparation of customized proposals Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty, and retention What will help you succeed at FARO CREAFORM: College diploma in business or a related field (preferred) Minimum of two years of experience in sales or customer service Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms Strong communication skills combined with a sales-oriented and customer-focused mindset Collaborative attitude with a strong sense of teamwork Ease working with administrative tasks, numbers, and structured processes Excellent organizational skills with a methodical and detail-oriented approach Ability to thrive in a fast-paced, constantly evolving environment Autonomous, resourceful, proactive, and versatile personality Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

The Customer Care Specialist will build and maintain strong relationships with existing customers by managing sales operations and recommending service solutions. They are responsible for account reviews, sales forecasting, and ensuring a high-quality customer experience through effective CRM management.

Candidates should have at least two years of experience in sales or customer service and a college diploma in business or a related field. Proficiency in CRM tools like Salesforce and a proactive, detail-oriented approach are essential for success in this role.

• Growth opportunities • Continuous training and coaching • Supportive and collaborative team environment • Flexible work schedules • Innovative and forward-thinking company culture

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Detail-orientedPreferred
• Account ManagementPreferred
• SalesPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Relationship BuildingPreferred
• SalesforcePreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Relationship building
• CRM
• Salesforce
• Microsoft Office
• Communication
• Account management
• Sales forecasting
• Order entry
• Credit checks
• Detail-oriented
• Organizational skills
• AI tools
• Problem solving
• Teamwork
• Sales Forecasting
• Resourcefulness
• Strategic Decision Making
• Organizational Skills
• Order Entry
• Service Offerings
• Administrative Functions
• Artificial Intelligence
• Customer Relationship Management
• Management
• Decision Making
• Customer Service
• Direct Selling
• Innovation
• Project Portfolio Management
• Coaching
• Sales Operations
• Detail Oriented

• Customer Service & Support
• Sales
• Administrative
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week