Customer Care Specialist

Job summary

The Customer Care Specialist will build and maintain strong relationships with existing customers by managing sales operations and recommending service solutions. They are responsible for account reviews, sales forecasting, and ensuring a high-quality customer experience through effective CRM management.

Job details

The Customer Care Specialist will build and maintain strong relationships with existing customers by managing sales operations and recommending service solutions. They are responsible for account reviews, sales forecasting, and ensuring a high-quality customer experience through effective CRM management. Candidates should have at least two years of experience in sales or customer service and a college diploma in business or a related field. Proficiency in CRM tools like Salesforce and a proactive, detail-oriented approach are essential for success in this role.

What you’ll do

The Customer Care Specialist will build and maintain strong relationships with existing customers by managing sales operations and recommending service solutions. They are responsible for account reviews, sales forecasting, and ensuring a high-quality customer experience through effective CRM management.

Requirements

Candidates should have at least two years of experience in sales or customer service and a college diploma in business or a related field. Proficiency in CRM tools like Salesforce and a proactive, detail-oriented approach are essential for success in this role.

Benefits

• Growth opportunities
• Continuous training and coaching
• Supportive and collaborative team environment
• Flexible work schedules
• Innovative and forward-thinking company culture

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Detail-oriented · Preferred
• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Relationship building
• CRM
• Salesforce
• Microsoft Office
• Communication
• Account management
• Sales forecasting
• Order entry
• Credit checks
• Detail-oriented
• Organizational skills
• AI tools
• Problem solving
• Teamwork

Job areas

• Customer Service & Support
• Sales
• Administrative

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