Customer Service Representative

About This Job AMMEGA Location: Mississauga, ON, Canada Work Mode: On-site Industry: Manufacturing,Automation Machinery Manufacturing Job Description BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga location OR Edmonton location Manufactuing Indurty Experince Is Required Primary Duties and Responsibilities : Handle inbound & outbound calls from & to customersInput data & orders into the dedicated software systemCoordinate with warehouse team to collect concise information & provide customers service excellenceService customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)Convert quotes to ordersRecording customer interactions in CRM for consistency in customer relationsResolving customer complaints, escalating as requiredConsult with sales on commercial and technical issues as required.Assist customers with accurate transactions and industry specific product information.Provide conveyor and power transmission technical assistance for belting solutions.Handle RGAs credits and complaints as needed.Respect safety procedures & guidelines at all timesOther projects and duties as assigned Requirements Open to either Mississauga, Ontario location OR Edmonton, Alberta location3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is requiredMinimum 3 years of order entry experience into CRM/ERP is requiredBilingual English/French is requiredProficiency with MS Office, and prior experience with CRM software (Sales Force preferred)Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in FrenchAbility to work efficiently with a teamExcellent verbal and written communication skillsHigh Energy - Able to thrive in a customer service/sales environmentHigh Integrity & AccountabilityStrong organization skills / Excellent time management skillsDecision-making, problem resolution and creative thinking skills,Able to multi-task the activities with shifting priorities.Excellent attendanceBeing onsite all 5 days is requiredAuthorization to work in Canada for any employer Salary & Conditions Job Location: Ammega Canada Inc. 265 Export Blvd, Mississauga, ON, L5S 1Y4 OR 10020 42 Avenue NW, Edmonton, AB, T6E 5B4 Salary: $55,000 – 60,000 annually (depending on relevant exp.) Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)

The role involves handling inbound and outbound customer calls, processing orders and quotes through CRM/ERP systems, and coordinating with the warehouse team. The representative will also resolve customer complaints and provide technical assistance for belting solutions.

Candidates must be bilingual in English and French with 3 to 5 years of customer service experience in the manufacturing, warehouse, or distribution industry. A minimum of 3 years of order entry experience using CRM/ERP software is required.

• Time managementPreferred
• Customer servicePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Bilingual English/French
• Customer Service
• Order Entry
• CRM Software
• Salesforce
• MS Office
• Data Entry
• Problem Resolution
• Time Management
• Technical Assistance
• Communication Skills
• Multi-tasking

• Customer Service & Support
• Manufacturing
• Logistics
• Sales
• Administrative

Minimum experience

2+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable