Client Care Representative

Work-life balance with shift work – weekend availability a must! Great mix of people, admin and animals! Pet well-being discount on treatments and products About Us Animal Emergency Service (AES) Tanawha is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services. As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia. About The Role As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond. This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Tanawha operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential. What Your Day Looks Like Providing exceptional care to clients and pets, including triaging pets on arrival Communicating updates about pets to clients and addressing their queries Collaborating with the team regarding updates, patient needs, and financial details Assisting clients with financial transactions and insurance claims Managing cash handling and daily reconciliations Performing administrative duties that support the clinic’s operations About You Veterinary industry experience or hospital experience (highly regarded) Proven customer service experience with a focus on empathy and professionalism Resilient, quick-thinking, and capable of thriving in a high-pressure environment Personal mode of transport (essential for shift work) Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings Paws & Perks Casual hourly rate starting at $34.24 + shift penalties! Australia’s largest employee-owned veterinary group Fitness passport Pet well-being discount on treatments and products Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.) Access to our Employee Assistance Program (psychology, nutrition, sleep) Further education & career planning benefits The opportunity to transfer across the company to fulfil your further career aspirations (We promote and recruit from within!) Opportunities for additional training in Leadership, Specialisation and Management Fully stocked snack cupboards and regular food deliveries Work-life harmony with flexible roster structures and work arrangements Apply today If you’re passionate about delivering exceptional client care and creating positive experiences for pets and their owners, we’d love to hear from you.

Act as the primary link between clients and the clinical team by providing compassionate care and triaging pets upon arrival. Manage administrative duties including financial transactions, insurance claims, and daily reconciliations.

Requires proven customer service experience with a focus on empathy and the ability to thrive in high-pressure environments. Must have a personal mode of transport and flexible availability for weekends, public holidays, and various shift times.

• Shift penalties • Fitness passport • Pet well-being discount on treatments and products • Dedicated wellbeing committee • Mental health first aid certifications • Flu vaccinations • Employee Assistance Program • Further education & career planning benefits • Internal promotion and transfer opportunities • Leadership, Specialisation and Management training • Fully stocked snack cupboards • Flexible roster structures

• Time managementPreferred
• Customer servicePreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Triage
• Cash Handling
• Administrative Support
• Empathy
• Professionalism
• Financial Transactions
• Insurance Claims
• Communication
• Time Management
• Resilience
• Multitasking

• Customer Service & Support
• Healthcare
• Administrative

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level