General Manager Assistant – Bilingual English & Mandarin

Job summary

Support the General Manager in implementing business plans, tracking objectives, coordinating projects, and managing meetings and follow-up across departments and headquarters. Assist with HR administration, expense control, process improvement, training, corporate culture initiatives, and communication between the local office and headquarters.

Job details

About Aosom Aosom Canada Inc. is an eCommerce company offering a wide range of products, including home goods, furniture, outdoor essentials, and more. With warehouses in Toronto and Calgary, we support customers across Canada through our online retail and distribution operations. About the Role We are seeking a proactive and organized General Manager Assistant to support the General Manager in achieving annual business objectives, coordinating operational and management initiatives, and maintaining effective communication with headquarters. This role operates in a bilingual English and Chinese working environment. Fluency in both English and Chinese, including speaking, reading, and writing, is mandatory. You must be comfortable participating in meetings, preparing business documents, and communicating professionally in both languages. Key Responsibilities Support the General Manager in implementing business plans and tracking progress toward annual objectives. Organize meetings, prepare agendas and minutes, and follow up on decisions and action items. Coordinate projects, develop project plans, monitor timelines, and follow up across departments and headquarters. Assist with HR administration, performance management coordination, expense control, and the implementation of company policies and procedures. Review, document, and improve operational processes, and coordinate training to support process standardization. Serve as a key liaison between the local General Manager’s Office and its counterpart at headquarters. Support corporate culture initiatives and complete other assignments from the General Manager. Qualifications Mandatory fluency in both English and Chinese, spoken and written, with the ability to work confidently in a bilingual business environment. Bachelor’s degree or above, preferably in Business Administration, Management, or a related field. A master’s degree is an asset. At least five years of professional experience. Previous experience in a management role is preferred. Strong project coordination, organizational, and follow up skills, with the ability to manage multiple priorities. Proficiency in Microsoft Excel and other office applications Excellent communication and interpersonal skills, with the ability to collaborate across cultures and departments. A strong sense of responsibility, sound judgment, initiative, and leadership potential. A proactive, results-oriented approach and the ability to work effectively under pressure. Job Types: Full-time, Permanent Benefits: Dental care Extended health care Life insurance Paid time off Store discount Vision care Pay: Base CA$60,000.00 - CA$80,000.00 per year

What you’ll do

Support the General Manager in implementing business plans, tracking objectives, coordinating projects, and managing meetings and follow-up across departments and headquarters. Assist with HR administration, expense control, process improvement, training, corporate culture initiatives, and communication between the local office and headquarters.

Requirements

Fluency in spoken and written English and Chinese is mandatory, along with a bachelor’s degree or higher and at least five years of professional experience. The role also calls for strong project coordination, organization, communication, Microsoft Excel proficiency, sound judgment, initiative, and the ability to manage multiple priorities under pressure.

Benefits

• Dental Care
• Extended Health Care
• Life Insurance
• Paid Time Off
• Store Discount
• Vision Care

Listed skills

• Project Coordination · Preferred
• Microsoft Excel · Preferred
• Process Improvement · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Coordination
• Organizational Skills
• Follow-Up
• Microsoft Excel
• Office Applications
• Business Communication
• Meeting Coordination
• Project Planning
• Process Improvement
• Human Resources Administration
• Performance Management
• Expense Control
• Cross-Cultural Collaboration
• Leadership
• English Fluency
• Mandarin Fluency

Job areas

• Management & Leadership
• Administrative
• Retail
• Human Resources
• Logistics

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