26-32 Registration Program Coordinator

Want to be part of a team that makes a difference? Come be part of the change. Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta. We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our diverse and inclusive team! Job Title: Registration Program Coordinator Job Family: Coordinator Department: Registration Reports To: Supervisor, Registration Program Coordinator Division: Regulatory Location: Edmonton Competition: 26-32 Employment Indicator: Permanent, Full-time Position Summary Reporting to the Supervisor, Registration Program Coordinators, the Registration Program Coordinator provides knowledge and support throughout the application process and is responsible for processing applications for membership with APEGA. Responsibilities Using experience and critical thinking to determine the validity and applicability of documentation, records, and information submitted for licensure by: Ensuring that applications are administratively complete, and that all requirements are completed appropriately within allotted legislative timelines Maintaining the fairness of the application process, by providing equal judgement and due process to each and every applicant Coordinating all stages of the application process and advising on possible future courses of action Coordinating and reviewing required documentation and information provided, pertaining to application requirements Advising on the status and next steps for applications, based on individual circumstances through: Understanding and utilization of the EGP and PGA Practicing sound judgement to protect and understand the integrity of both internal and external Registration processes Proactively diagnosing and guiding applicants, validators and references on areas of concern or deficiency, or items that need to be amended Sending written acknowledgement, reminders and notices informing applicants of the status of their applications Explaining possible courses of action for applicants, based on personal credentials and experience Using several different tools and software systems to manage and update application statuses, send communication and forms to applicants, references or validators, as well as other APEGA Staff. Troubleshooting inter and intra departmental technical issues, and liaising with the IT Department to find solutions to technical issues Responding to high volumes of inquiries regarding processes and requirements for all stages of the application (pre-processing, processing, review, and post-review) via email, phone call, or in person Providing other coverage for the Registration Services team as required Contributing and implementing suggestions for process and departmental improvements Competencies, Skills & Attributes Competencies Core: exemplifying integrity fostering communication results orientation service excellence teamwork Functional: Adaptability Analytical thinking Attention to detail Initiative Problem solving Knowledge, Skills & Abilities Thorough knowledge of the Professional Governance Act, Engineering and Geoscience Professions Act and Regulations pertaining to Registration, as well as confidentiality protocols and privacy requirements Ability to understand and explain legislation as related to the registration process Proficiency in computer applications, databases and software, including Microsoft Office Suite Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances Excellent organization, and the ability to balance multiple tasks simultaneously Providing strong communication, both written and verbal, to a diverse and varied applicant pool Ability to interact in a calm and service-oriented manner during stressful situations is required Ability to collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism Ability to work independently with a high volume of work and associated legislative deadlines Qualifications Post-secondary diploma or degree in a related field Exposure to environments that have legislative or regulatory authorities will be considered an asset 5+ years of administrative experience in a professional and office focused setting, providing sound rationale on processes or policies Experience working with Microsoft Office and/or various databases or systems is required Strong communication and language skills are required Use sound judgement and professionalism when supporting applicants, colleagues, and stakeholders through complex or sensitive situations Able to manage a high-volume workload while maintaining accuracy, strong organization, and responsiveness to competing priorities and deadlines Equivalencies may be considered Closing Date: Until successful candidate is found We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA’s people and culture. If you are interested in this position, please submit your cover letter and resume directly through our company website (https://www.apega.ca/about-apega/apega-careers). Thank you for your interest in APEGA. Only those candidates selected for interviews will be contacted.

The Registration Program Coordinator manages the application process for membership by reviewing documentation for validity and ensuring compliance with legislative requirements. They also provide guidance to applicants and stakeholders while troubleshooting technical issues and maintaining accurate records.

Candidates must have a post-secondary diploma or degree and at least 5 years of administrative experience in a professional setting. Proficiency in Microsoft Office and experience with regulatory or legislative environments are required.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Critical thinking
• Regulatory compliance
• Data management
• Communication
• Attention to detail
• Problem solving
• Microsoft Office Suite
• Database management
• Legislative interpretation
• Professionalism
• Time management
• Customer service
• Technical troubleshooting
• Collaboration
• Energetic
• Technical Issues
• Accountability
• Analytical Thinking
• Talent Management
• Results Orientation
• Administrative Functions
• Research
• Adaptability
• Customer Service
• Confidentiality
• Critical Thinking
• Governance
• Innovation
• Problem Solving
• Legislation
• Microsoft Office
• Regulatory Requirements
• Software Systems
• Troubleshooting (Problem Solving)
• Coordinating
• Advising
• Teamwork
• Detail Oriented

• Administrative
• Government & Public Sector
• Engineering
• Management & Leadership
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week