Client Service Manager, Hedge Funds

Job summary

Lead client relationship management for hedge fund clients while overseeing NAV preparation, audit processes, and the integration of fund administration mandates. Actively cross-sell services and collaborate with operational centers to ensure timely and accurate deliverables.

Job details

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Responsibilities: • Lead the client relationship management for Hedge Fund clients • Actively cross selling our suite of services to our client base • US GAAP & IFRS reporting standard for various fund structures • Assisting in the development of new & existing global client relationships, optimizing service offerings, productivity and profitability • Management of the complete audit process • Assist in the management of the NAV preparation and review process for our Hedge Fund clients • Ensuring adherence to documented procedures and policies • Work on the integration of large fund administration mandates • Collaborating with operational centres • Working on ad hoc internal and global projects (as required) • Ensure all deliverables are met on a timely and accurate basis Skills Required: • Approximately 5+ years’ experience • An understanding of complex fund structures and fund accounting to act as subject matter expert to team • A high degree of commercial awareness and client service focus • Prior experience working in the industry • Strong leadership skills and supervisory experience of other professionals • Excellent organizational and communication skills and the ability to work on own initiative consistently producing accurate and timely work • Good interpersonal skills to develop working relationships with colleagues, clients, other divisions and professional intermediaries • A professional accounting qualification a plus • Demonstrated ability to automate processes • Knowledge of investor KYC and AML requirements We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement. Salary ranges from CAD $80,000.00 – CAD $120,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications. #LI-JS1 Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

What you’ll do

Lead client relationship management for hedge fund clients while overseeing NAV preparation, audit processes, and the integration of fund administration mandates. Actively cross-sell services and collaborate with operational centers to ensure timely and accurate deliverables.

Requirements

Requires approximately 5+ years of experience in the fund administration industry with a strong understanding of complex fund structures and accounting. Candidates must possess leadership experience, excellent communication skills, and knowledge of KYC and AML requirements.

Benefits

• Discretionary yearly bonus

Listed skills

• Leadership · Preferred
• Communication Skills · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client relationship management
• Hedge fund accounting
• US GAAP
• IFRS
• NAV preparation
• Audit process management
• Leadership
• Supervisory experience
• Process automation
• KYC
• AML
• Commercial awareness
• Communication skills
• Organizational skills
• Fund administration
• Cross-selling
• Middle Office
• Cross-Selling
• Know Your Customer
• Supervision
• Salesforce Apex
• Audit Processes
• Service Offerings
• Strong Work Ethic
• Accounting
• Customer Relationship Management
• Management
• Communication
• Fund Accounting
• Fund Administration
• Generally Accepted Accounting Principles
• Hedge Funds
• International Financial Reporting Standards
• Interpersonal Communications
• Profitability Management

Job areas

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Client Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers