Conversational AI Engineer (P3)

Job summary

The Conversational AI Engineer will design, build, and optimize AI-powered employee experiences using ServiceNow and Moveworks. They are responsible for the full lifecycle of these solutions, including architecture, development, integration, and ongoing performance tuning.

Job details

Job#: 3052419 Job Description: Conversational AI Engineer (P3) – EmployeeWorks Platform Location: Remote – Canada Duration: 6 Months Job Type: Contract-to-Hire Work Model: Fully Remote Industry: Healthcare About The Opportunity A leading organization in the healthcare industry is seeking a Conversational AI Engineer (P3) to design, build, integrate, and optimize AI-powered employee experiences across ServiceNow and Moveworks. This is a highly technical, hands-on role with end-to-end ownership of conversational AI solutions, from discovery and architecture through development, integration, testing, deployment, tuning, and ongoing optimization. You will work across Digital Workplace, HR, ServiceNow, Enterprise Architecture, Security, Data, and Product teams to translate complex employee and business-process challenges into secure, scalable, and intuitive AI-powered experiences. Key Responsibilities Own conversational AI solutions throughout the full lifecycle, including discovery, architecture, design, configuration, development, testing, deployment, and optimization. Design and implement AI-powered employee experiences using ServiceNow, Moveworks, generative AI, and workflow automation. Develop conversational experiences that solve complex employee, HR, IT, and enterprise-service challenges. Design secure and scalable integrations between ServiceNow, Moveworks, and enterprise systems such as Workday, ADP, Microsoft 365, SharePoint, Entra ID, and Okta. Build integrations using REST APIs, web services, OAuth, SSO, and modern integration patterns. Configure and optimize prompts, context management, agent behaviors, workflows, retrieval mechanisms, and knowledge grounding. Design and improve Retrieval-Augmented Generation (RAG), semantic search, vector search, and enterprise knowledge-retrieval solutions. Develop workflow automations connecting employee requests with downstream systems, approvals, cases, and business processes. Partner with platform owners, engineering teams, security teams, architects, and business stakeholders on new capabilities and technical solutions. Troubleshoot complex issues involving conversational behavior, APIs, integrations, identity, permissions, workflows, and platform performance. Partner with knowledge-management teams to improve content quality, search effectiveness, governance, and AI retrieval experiences. Identify reusable patterns and develop frameworks, standards, templates, documentation, and implementation best practices. Provide technical guidance and clearly communicate architecture and solution recommendations to both technical and business stakeholders. Must-Have Qualifications 5+ years of experience in Conversational AI, AI Engineering, Solutions Engineering, Platform Engineering, Solutions Architecture, ServiceNow Engineering, Software Engineering, or a related technical role. Hands-on experience designing or implementing conversational AI, virtual agents, chatbots, copilots, or AI-powered enterprise experiences. Strong understanding of Large Language Models (LLMs), prompt engineering, context engineering, retrieval techniques, and AI application design. Experience with RAG, enterprise search, semantic search, or knowledge-retrieval solutions. Experience building enterprise integrations using REST APIs, web services, OAuth, SSO, and modern integration patterns. Experience developing workflows and automations using ServiceNow Flow Designer, Power Platform, Azure Functions, Workato, Automation Anywhere, or similar technologies. Experience with scripting or programming languages such as JavaScript, Python, PowerShell, or similar. Strong understanding of enterprise application architecture, identity management, security, and system-integration patterns. Ability to independently own technical solutions from concept through production deployment and optimization. Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Direct Moveworks experience is not required. Candidates with strong transferable experience across enterprise conversational AI, ServiceNow, virtual agents, Microsoft Copilot, LLM-powered assistants, or similar platforms are encouraged to apply. Nice-to-Have Qualifications Hands-on experience implementing, configuring, or administering Moveworks. Experience with ServiceNow Virtual Agent, Now Assist, AI Search, Knowledge Management, or Employee Center. ServiceNow Certified System Administrator, Certified Application Developer, or equivalent hands-on experience. Experience implementing RAG, vector search, semantic search, knowledge retrieval, and AI orchestration frameworks. Experience integrating AI platforms with Workday, ADP, Microsoft 365, SharePoint, Entra ID, or Okta. Understanding of Agentic AI architectures, AI governance, responsible AI practices, and enterprise AI security. Experience supporting large-scale enterprise employee-experience or digital-transformation initiatives. Demonstrated success driving AI adoption and measurable business outcomes. Education & Certifications Bachelor’s degree or equivalent practical experience. Relevant certifications in ServiceNow, AI/ML, cloud technologies, software engineering, or related disciplines are considered an asset. Ideal Candidate The ideal candidate is a technical builder who enjoys solving complex enterprise problems through AI, automation, and integration. You are comfortable working across multiple technologies and business functions, can take ownership of solutions from concept through production, and are continuously exploring emerging capabilities across conversational AI, generative AI, and enterprise automation. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

What you’ll do

The Conversational AI Engineer will design, build, and optimize AI-powered employee experiences using ServiceNow and Moveworks. They are responsible for the full lifecycle of these solutions, including architecture, development, integration, and ongoing performance tuning.

Requirements

Candidates must have 5+ years of experience in conversational AI or related technical roles with strong proficiency in LLMs, prompt engineering, and enterprise integrations. A bachelor's degree or equivalent practical experience is required, along with expertise in scripting languages and workflow automation tools.

Benefits

• On-demand training program • Certification prep • Technical and leadership courses • Certification discounts • Comprehensive benefits package

Listed skills

• REST APIs · Preferred
• JavaScript · Preferred
• prompt engineering · Preferred
• Python · Preferred
• Workflow Automation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Conversational AI
• ServiceNow
• Moveworks
• Generative AI
• Workflow automation
• REST APIs
• Prompt engineering
• Retrieval-Augmented Generation
• Semantic search
• Python
• JavaScript
• PowerShell
• Identity management
• System integration
• Large Language Models
• Software engineering

Job areas

• Technology
• Software
• Engineering
• Data & Analytics
• Healthcare