Implementation Specialist, Fundraising (Keela + Raisely)

Job#: 3046383 Job Description: Implementation Specialist, Fundraising Location: Remote within the following locations USA California, Colorado, Florida, Georgia, Idaho, Massachusetts, Maryland, Minnesota, Montana, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, and Washington only CANADA British Columbia BC, Alberta AB, Manitoba MB, and Ontario ON) only Schedule: 4 month contract, full-time About Velora Weʼre excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora, with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable. Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference. Weʼre one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products. We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section. The Role In this role, you will be responsible for delivering fundraising-focused implementation services across both Keela and Raisely. As an integral member of the Implementation team, youʼll support customers through all stages of their journey whether you're: onboarding a new customer into Keela CRM/donor management) and/or Raisely (fundraising), launching a new donation form or campaign, migrating and validating donor contact data, migrating and validating donations and fundraising data, providing fundraising strategy-enabled configuration, training, and consulting to ensure customers go live successfully. Youʼll build trusted relationships with customers and help them adopt best practices in fundraising operations, online giving, and donor stewardship. Youʼll also partner closely with Customer Success, Sales, and Product to share feedback and improve the customer experience. This role is an excellent opportunity to launch yourself into Customer Experience and/or the technology industry while developing deep expertise in nonprofit fundraising workflows. Key Responsibilities Work with multiple customers 40 simultaneously to successfully manage and implement new clients and their data across Keela and Raisely. Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices. Lead end-to-end fundraising implementations, including: Donation form setup and optimization, Campaign configuration, Peer-to-peer and event fundraising setup (as applicable), Payment processor support and troubleshooting (as applicable), Integrations and workflow setup (as applicable within supported tools/processes). Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields). Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration. Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope. Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely. Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success. Qualifications And Skills We believe that no one meets 100% of the listed qualifications. We are less concerned about whether youʼve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply. 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations. Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred. Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting. Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers. Tech savvy and passionate about learning and managing multiple software tools at once. Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results. Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively. Familiarity with Google Suite, Slack, and Salesforce is a bonus. Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs. Excellent written and verbal communication skills. Excellent organizational skills with the ability to multitask. Quick learner and proactive problem-solver. A collaborative team player Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

The role involves leading end-to-end fundraising implementations for Keela and Raisely, including donation form setup and data migration. You will provide consultative guidance to nonprofit customers to optimize their fundraising workflows and donor management strategies.

Candidates need 2+ years of experience in software implementation, project management, or fundraising operations, with strong proficiency in Excel for data analysis. Experience with fundraising tools and a passion for the nonprofit sector are highly preferred.

• On-demand training program • Certification prep • Technical and leadership courses/books/seminars • Certification discounts

• Customer servicePreferred
• Problem solvingPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Software Implementation
• Project Management
• Fundraising Operations
• Data Manipulation
• Customer Engagement
• CRM Configuration
• Donor Management
• Consultative Setup
• Technical Troubleshooting
• Excel Proficiency
• Customer Service
• Written Communication
• Verbal Communication
• Multitasking
• Problem Solving
• Collaboration

• Customer Service & Support
• Software
• Consulting
• Technology
• Social Services

Minimum experience

2+ years

Apply by

Sep 14, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level