Senior Project/Program Manager – ServiceNow Event Management (CAD Based)

Canada, United States
Remote
Posted Oct 10, 2026
1 position

US$100–US$110 / hour

Opens an external site

Employment type: Full-time
Experience level: Lead · 10+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Lead the client-side program to transition enterprise event management from a third-party AIOps platform to ServiceNow, including discovery, integration assessment, roadmap development, and ownership alignment. Govern the phased migration and cutover, manage vendor and executive stakeholders, and align the work with broader AIOps and automation goals.

Job details

Job#: 3055544 Job Description: Senior Project/Program– ServiceNow Event Management Role snapshot Title Senior Project Manager / Program Manager – ServiceNow Event Management (AIOps) Client Fortune 50 healthcare enterprise Engagement Contract, client-side leadership role Capacity 100%, full-time dedicated Location Remote (US or Canada) Start Immediate – speed to start is the priority Duration Long-term; multi-phase program About The Opportunity Our client is bringing IT event management onto ServiceNow to unlock its AIOps and automation roadmap. Today, event correlation runs on a third-party AIOps platform operated by a managed service provider, and it is integrated with 100+ monitoring tools, systems and downstream processes. Executive leadership has directed the team to implement ServiceNow Event Management directly. This role is the client's representative: you will define what needs to be true to get there, then drive it. The first phase is discovery and planning — scope, sequencing, ownership and the path to untangle the existing platform. Later phases cover migration, implementation and AIOps enablement. Key Responsibilities Serve as the client-side program lead for the move to ServiceNow Event Management, representing the client's interests with ServiceNow, the managed service provider and internal teams. Lead discovery of the current event management landscape: monitoring sources, integrations, correlation rules, alert routing and downstream dependencies. Define what needs to be true to transition: scope, prerequisites, risks, and a decision-ready recommendation for leadership. Build the phased roadmap and order of execution, including how to decouple from the incumbent third-party AIOps platform without disrupting operations. Establish clear ownership across workstreams — who does what among internal teams, ServiceNow, the managed service provider and any implementation partner. Assess dependencies on CMDB health, Discovery and Service Mapping, since event correlation relies on them. Run program governance: plans, RAID logs, status reporting, and regular updates to an executive AIOps steering committee. Navigate contractual and commercial boundaries with the incumbent provider, partnering with vendor management and procurement. Drive cutover and transition planning, including parallel runs, rollback and operational readiness. Align the program to the broader AIOps vision, including future Now Assist and automation use cases. Required Qualifications 10+ years in IT project or program management, with 5+ years leading enterprise ServiceNow programs. Hands-on program leadership of ServiceNow ITOM, including Event Management, Discovery, Service Mapping and CMDB. Experience migrating from or consolidating third-party event management, monitoring or AIOps tools onto ServiceNow. Track record managing complex integration landscapes with many monitoring sources and downstream systems. Experience representing the client side in a multi-vendor environment, including managed service providers and outsourced operations. Comfort presenting to executive steering committees and turning ambiguity into a clear, decision-ready plan. Fortune 500 or similarly complex enterprise experience. Available to start immediately at 100% capacity. Preferred Qualifications ServiceNow Now Assist or GenAI program experience. Exposure to AIOps platforms and alert correlation, noise reduction and auto-remediation use cases. Healthcare, life sciences or other regulated-industry experience. ServiceNow certifications (CSA, CIS-Event Management, CIS-Discovery or similar) and PMP, PgMP or SAFe. Experience with ServiceNow Integration Hub and connectors for common monitoring tools. What Success Looks Like First 30 days: stakeholders, current-state event landscape and integration inventory mapped; key gaps and risks surfaced. First 60 days: scope, prerequisites and ownership model defined; phased roadmap and decoupling approach drafted. First 90 days: recommendation presented to the steering committee; implementation plan, resourcing and governance approved and underway. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). 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What you’ll do

Requirements

Requires 10+ years of IT project or program management experience, including 5+ years leading enterprise ServiceNow programs and hands-on leadership across ITOM, Event Management, Discovery, Service Mapping, and CMDB. Candidates should have experience migrating complex monitoring or AIOps environments, managing multi-vendor enterprise programs, and presenting decision-ready plans to executives; immediate availability at full-time capacity is required.