Bilingual Customer Service Representative

Job summary

Respond to customer inquiries by phone, email, and chat in French and English, and assist with questions about products, services, and processes. Address customer concerns with timely, effective solutions while providing professional, friendly, and knowledgeable service.

Job details

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available. Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits! Responsibilities Respond to customer inquiries by phone, email, and chat in both French and English Assist customers with questions related to products, services, and processes Address customer concerns and provide timely, effective solutions Provide professional, friendly, and knowledgeable customer service Qualifications Fluent in both French and English, with strong verbal and written communication skills High school diploma or equivalent Six months plus of customer service, retail, hospitality or contact experience. Strong communication, problem-solving, and active listening skills Tammy Boyko et Carlan Wilbon, d’Aplin, sont ravis de s’associer à notre client pour une opportunité immédiate et continue de Représentants(es) bilingues du service à la clientèle à Winnipeg. Plusieurs postes à temps plein sont disponibles. Environnement accueillant, emplacement pratique, excellente culture et avantages : une organisation qui valorise ses employés et offre d’excellentes prestations. Responsabilités: Répondre aux demandes des clients par téléphone, courriel et clavardage, en français et en anglais Aider les clients avec des questions liées aux produits, services et processus Traiter les préoccupations des clients et offrir des solutions rapides et efficaces Offrir un service à la clientèle professionnel, courtois et compétent Qualifications: Maîtrise du français et de l’anglais (à l’oral et à l’écrit), avec d’excellentes aptitudes en communication Diplôme d’études secondaires ou équivalent Minimum de six (6) mois d’expérience en service à la clientèle, vente au détail, hôtellerie/restauration ou centre de contact Solides compétences en communication, résolution de problèmes et écoute active At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Respond to customer inquiries by phone, email, and chat in French and English, and assist with questions about products, services, and processes. Address customer concerns with timely, effective solutions while providing professional, friendly, and knowledgeable service.

Requirements

Fluency in French and English, strong verbal and written communication, and a high school diploma or equivalent are required. Applicants need at least six months of experience in customer service, retail, hospitality, or contact center work, along with problem-solving and active listening skills.

Benefits

• Employee Benefits

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Customer Service
• Verbal Communication
• Written Communication
• Problem-Solving
• Active Listening
• Customer Inquiry Handling
• Customer Concern Resolution
• Product and Service Knowledge

Job areas

• Customer Service & Support

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