Order Desk Administrator

Job summary

Handle a high volume of customer calls, gather order details using provided scripts, document inquiries, and route requests to the appropriate team. Organize and process order paperwork, clear filing backlogs, maintain accurate records, and provide general administrative support to the order desk.

Job details

Our client is seeking an organized and customer-focused Order Desk Administrator to provide immediate support to their busy team in West Edmonton for an 8-week contract. This is an excellent opportunity for someone who enjoys a fast-paced environment, has strong administrative skills, and is comfortable handling a high volume of customer calls and paperwork. The successful candidate will assist with order desk coverage, customer inquiries, filing, and general administrative tasks. Training and call scripts will be provided, making this a great opportunity for someone with a strong customer service background who can learn quickly and hit the ground running. Key Responsibilities Answer a high volume of incoming customer calls in a professional and friendly manner. Use provided scripts to gather customer order details and inquiries. Accurately document customer information and forward requests to the appropriate team members. Assist with organizing, filing, and processing order-related paperwork. Help clear backlogs of administrative paperwork and filing. Maintain accurate and organized records to support daily operations. Provide general administrative support to the order desk and internal team. Manage multiple priorities while maintaining accuracy in a busy environment. Qualifications & Experience Previous experience in customer service, reception, order desk support, or general administration. Excellent telephone etiquette with clear and professional verbal communication skills. Comfortable handling a high volume of calls and administrative tasks. Strong organizational skills and attention to detail. Ability to learn new processes quickly and follow established procedures. Reliable, adaptable, and able to work independently with minimal supervision. Comfortable working in a fast-paced, deadline-driven environment. Strong data entry and general computer skills. Available to start immediately and commit to the full 8-week assignment. At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

What you’ll do

Handle a high volume of customer calls, gather order details using provided scripts, document inquiries, and route requests to the appropriate team. Organize and process order paperwork, clear filing backlogs, maintain accurate records, and provide general administrative support to the order desk.

Requirements

Previous customer service, reception, order desk, or general administrative experience is required, along with strong telephone communication, organization, attention to detail, and computer and data-entry skills. Candidates must learn processes quickly, work reliably and independently in a fast-paced environment, and be available to start immediately for the full eight-week assignment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Filing · Preferred
• Organization · Preferred
• adaptability · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone Etiquette
• Order Desk Support
• Administrative Support
• Data Entry
• Verbal Communication
• Organization
• Attention To Detail
• Call Handling
• Recordkeeping
• Filing
• Order Processing
• Time Management
• Following Procedures
• Adaptability
• Computer Skills

Job areas

• Administrative
• Customer Service & Support
• Energy

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