Server

Job summary

The server is responsible for delivering food and drinks to guests while providing courteous service according to company standards. They also manage guest orders via a point-of-sale system and assist with clearing and resetting dining tables.

Job details

Primary Responsibilities: To serve food, drinks, and to accommodate guests’ needs in a courteous and timely manner following Applebee’s Ten Basic Service Steps. Specific Functions and Duties: 1. Delivers food and drinks to guests using Applebee’s team delivery system (65%*). 2. Greet guests, answers questions, makes suggestions regarding food, drinks, and service (20%*). 3. Interacts verbally with all guests creating a friendly and upbeat atmosphere (15%*). 4. Relays orders to service bar and kitchen via the point-of-sale computerized 5. register system (10%*). 6. Observes guests and responds to any additional requests (10%*). 7. Presents guest check to each table and accepts a form of payment. Makes correct change and/or completes the proper charge card procedure (10%*). 8. Participates in the clearing and resetting of dining room tables (10%*). Qualification Standards: 1. Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant. 2. Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift. 3. Reading, writing, basic math and verbal communication skills required. 4. Mobility required during the entire shift. 5. Transports glass racks and cases up to 25 pounds (such as a case of beer) up to 15 times per shift. Physical: Must be able to stand and exert fast-paced mobility for periods of up to four (4) hours in length. Must have good sense of balance, be able to bend and kneel and have the ability to lift and bus pans, and trays frequently weighing 25 pounds.

What you’ll do

The server is responsible for delivering food and drinks to guests while providing courteous service according to company standards. They also manage guest orders via a point-of-sale system and assist with clearing and resetting dining tables.

Requirements

Candidates must possess basic reading, writing, and math skills along with the ability to stand and move quickly for up to four hours. The role requires the physical capacity to lift and transport items weighing up to 25 pounds frequently.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Communication · Preferred
• Physical stamina · Preferred
• Food service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food Service
• Point-of-sale System
• Communication
• Basic Math
• Table Maintenance
• Order Processing
• Teamwork
• Physical Stamina
• Lifting Ability
• General Mathematics
• Point Of Sale
• Restaurant Operation
• Verbal Communication Skills
• Greeting Customers

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Server
• Waiter / Waitress
• Waiters
• Waiters and Waitresses

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