Agentic UX Designer (Contract)

Job summary

The designer will synthesize complex legacy workflows into a unified information architecture and build high-fidelity prototypes for an AI-driven platform. They will also facilitate stakeholder alignment and conduct rapid usability testing to validate design decisions.

Job details

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com [http://applydigital.com]. LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone). THE ROLE: \n RESPONSIBILITIES * Workflow & Architecture Consolidation: Map out and synthesize hundreds of brand-building jobs-to-be-done (JTBD) across 30 legacy tools into a unified Information Architecture (IA) and intuitive agentic user flows. * Rapid Prototyping & Technical Translation: Build high-fidelity, functional prototypes in tools like Claude, v0, or similar code-adjacent frameworks that translate directly to engineering teams. * Design System Contribution: Support the audit of a legacy design system and help define updated component libraries and interaction patterns tailored for agentic AI workflows. * User Testing & Validation: Set up, run, and analyze rapid usability testing via Maze to validate complex workflows and iterate quickly ahead of executive milestones. * Stakeholder Collaboration & Facilitation: Work closely with product, engineering, and business teams to align on priorities, facilitate design reviews, and communicate progress clearly — acting as a connective thread across disciplines. REQUIREMENTS * Agentic UX Expertise: Proven experience designing complex software, SaaS platforms, or agentic/AI-driven workflow environments. * Rapid AI Prototyping: Proficiency building interactive screens using code-generating rapid prototyping tools (Claude, v0, Anima, or code-based Figma workflows) to bridge design and development seamlessly. * Information Architecture & User Flows: Mastery in taking highly fragmented multi-tool systems and mapping them into streamlined, scalable platform architectures. * Design Systems: Familiarity with design systems and a basic understanding of how they can be adapted to support evolving interaction paradigms (chat, autonomy, canvas, mixed-modality) — deep expertise not required. * Usability Testing: Hands-on experience with quantitative/qualitative user research platforms like Maze. * Consulting & Communication: Comfortable operating in a fast-moving, client-facing environment. You know how to read a room, manage stakeholder expectations, and present design rationale with clarity and confidence. \n LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) [https://www.applydigital.com/diversity-equity-inclusion/] section. For recruitment accommodations, please email careers@applydigital.com [careers@applydigital.com].

What you’ll do

The designer will synthesize complex legacy workflows into a unified information architecture and build high-fidelity prototypes for an AI-driven platform. They will also facilitate stakeholder alignment and conduct rapid usability testing to validate design decisions.

Requirements

Candidates must have proven experience in designing complex software or AI-driven workflows and proficiency in code-adjacent rapid prototyping tools. Strong communication skills and the ability to manage stakeholder expectations in a fast-paced environment are essential.

Benefits

• Flexible work arrangements
• Inclusive and safe environment
• Modern tools and systems

Listed skills

• UX design · Preferred
• Product Design · Preferred
• Claude · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• UX Design
• Rapid Prototyping
• Agentic AI
• Information Architecture
• User Flows
• SaaS Platforms
• Claude
• V0
• Maze
• Design Systems
• Stakeholder Management
• Usability Testing
• Cross-functional Collaboration
• Product Design
• Workflow Optimization
• Bridge Design
• Figma (Design Software)
• Jobs-To-Be-Done (JTBD) Framework
• Workflow Management
• Component Libraries
• Expectation Management
• User Research
• User Experience (UX) Design
• Artificial Intelligence
• Auditing
• Customer Service
• Software As A Service (SaaS)
• Communication
• Consulting
• Leadership
• Scalability
• Milestones (Project Management)
• Product Engineering
• Prototyping
• Relationship Building
• Technical Translation
• User Experience (UX)
• Consolidation
• Claude AI

Job areas

• Technology
• Software
• Art & Design
• Creative & Media
• Consulting
• UX Designer
• User Interface / User Experience (UI / UX) Designer
• Graphic and Multimedia Designers
• Web and Digital Interface Designers

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