Incident Manager

Job summary

The Incident Manager is responsible for coordinating major incidents (P1/P2) and leading incident bridge calls to ensure timely resolution. They will also conduct post-incident reviews, perform Root Cause Analysis, and manage stakeholder communications.

Job details

Job Title: Incident Manager Location: Toronto, ON Duration: Contract (Hybrid) Requirement: Immediate Simple Job Description We are looking for an Incident Manager with strong experience in IT Service Management and Major Incident Management within the Banking / Financial Services domain. The candidate will be responsible for managing critical incidents, coordinating technical teams, and ensuring timely resolution of production issues. Key Responsibilities Manage and coordinate major incidents (P1/P2). Lead incident bridge calls and coordinate technical teams. Ensure timely incident resolution and stakeholder communication. Conduct post-incident reviews and Root Cause Analysis (RCA). Monitor SLA compliance and prepare incident reports. Work with application, infrastructure, and support teams. Experience in Banking / Financial Services is preferred.

What you’ll do

The Incident Manager is responsible for coordinating major incidents (P1/P2) and leading incident bridge calls to ensure timely resolution. They will also conduct post-incident reviews, perform Root Cause Analysis, and manage stakeholder communications.

Requirements

The candidate must have strong experience in IT Service Management and Major Incident Management within the Banking or Financial Services domain. Proficiency in coordinating technical teams and monitoring SLA compliance is required.

Listed skills

• Incident Management · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Incident Management
• IT Service Management
• Major Incident Management
• Banking
• Financial Services
• Root Cause Analysis
• SLA Compliance
• Stakeholder Communication
• Technical Coordination
• Production Support

Job areas

• Technology
• Management & Leadership
• Finance & Accounting
• Consulting