Logistics Support Engineer
Provide day-to-day technical support for IT equipment and systems within distribution and fulfillment centers. Act as the first point of contact for resolving Level 1 and Level 2 incidents and managing technology asset inventory.
- On-site
- Calgary, AB
- Posted Sep 2, 2026
- Apply by Oct 2, 2026
- 1 position
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Job summary
Role: Logistics Support Specialist Location: Calgary, AB Duration: Long Term Contract Job Description: Role Descriptions: Technology Logistics Support Reports To: Regional Manager| Technology Support Department: Technology Location: Distribution Center (DC) / Fulfillment Center (FC) Operations Environment Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests| ensuring timely resolution of technical issues to support business operations. The position also assists with system installations| monitors data center infrastructure| coordinates with internal and third-party support teams| and maintains inventory of technology assets. Key Responsibilities Provide day-to-day technical support for IT equipment and systems within the logistics environment.Serve as the first point of contact for Distribution Center (DC) and Fulfillment Center (FC) associates requiring IT assistance.Receive| track| troubleshoot| and resolve Level 1 and Level 2 incidents and service requests through walk-up support and ticketing systems.Escalate complex issues to global support teams and subject matter experts when required.Support and maintain Microsoft Windows 10/11 operating systems and Microsoft 365 applications.Assist with the installation| configuration| and deployment of new technology systems and services.Monitor data center alarms and coordinate maintenance activities with third-party vendors| SSC| and Global Technology teams.Support network connectivity| including Wi-Fi and Virtual Desktop Infrastructure (VDI) environments.Provide first-level preventive and corrective support for office printers and peripheral devices.Act as a communication liaison between operations teams and technology support groups to ensure timely issue resolution.Manage and maintain technology asset inventory| including equipment tracking and lifecycle activities.Support planned outages| upgrades| and continuous improvement initiatives while performing other assigned duties.
What you’ll do
Provide day-to-day technical support for IT equipment and systems within distribution and fulfillment centers. Act as the first point of contact for resolving Level 1 and Level 2 incidents and managing technology asset inventory.
Requirements
Candidates should have experience supporting Microsoft Windows and 365 applications in a logistics environment. Ability to troubleshoot network connectivity and coordinate with third-party vendors for data center maintenance is required.
Listed skills
- Incident ManagementPreferred
- Windows 10/11Preferred
- Asset ManagementPreferred
- Microsoft 365Preferred
- Technical SupportPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical Support
- Windows 10/11
- Microsoft 365
- Network Connectivity
- Wi-Fi Troubleshooting
- Virtual Desktop Infrastructure
- Asset Management
- Incident Management
- Hardware Installation
- Ticketing Systems
- Data Center Monitoring
- Peripheral Support
Job areas
- Technology
- Logistics
- Customer Service & Support
- Engineering
- Consulting
Additional details
- Minimum experience
- 2+ years
- Apply by
- Oct 2, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available