About
Detail-oriented and results-driven Data Analyst with over 4 years of experience in analyzing large datasets, developing dashboards, optimizing business processes, and delivering actionable insights. Proven ability to reduce costs by up to 25%, improve forecasting accuracy by 15%, and enhance team efficiency. Skilled in Power BI, SQL, Tableau, Excel, and data visualization tools. Adept at predictive analytics, KPI reporting, and operational data analysis in fast-paced, high-volume environments.
Skills
- Attention to detail
- Communication
- Customer service
- Data analysis
- Data visualization
- English
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- MySQL
- Organization
- PostgreSQL
- Power BI
- Problem solving
- SharePoint
- SQL
- Tableau
- Teamwork
- Time management
Experience
Data Analyst
Young Talented Pioneers Canada Inc.
Mar 2024 to Present
• Conducted analysis of customer interaction data (~100K interactions/month) to uncover performance issues and opportunities. • Built Power BI dashboards for performance tracking, resulting in an 18% improvement in first-call resolution rate. • Delivered monthly reports with strategic insights to senior management, improving decision-making efficiency by 25%. • Developed a cost-reduction plan that saved over $120K annually.
Data Analyst
Tapsi Co.
Jan 2021 to Nov 2023
• Wrote and maintained complex SQL queries using joins, CTEs, and aggregations for operational reporting and KPI analysis. • Designed and deployed forecasting models for ride demand and call volume, improving resource allocation accuracy by 12%. • Created interactive dashboards in Power BI and Excel tracking over 15 key performance indicators (KPIs). • Evaluated supplier performance based on call handling percentage and conversion rates, analyzed monthly operational results, and prepared payment reports for financial processing. • Analyzed more than 5 million trip records and 100,000 customer reviews to support service quality improvements. • Identified and helped remove 500+ unsafe drivers, contributing to a 15% increase in customer satisfaction. • Implemented data-driven process improvements, reducing call center costs by 20%.
Sales Reporter
Parsonline Co.
Jan 2019 to Dec 2020
• Created Excel reports to identify operational bottlenecks across departments of 150+ employees. • Improved shift scheduling accuracy and service delivery, helping the call center consistently meet the 80/20 SLA goal. • Analyzed sales trends and developed forecast reports that led to a 12% increase in quarterly revenue.
Education
Azad University
Bachelor of Computer Engineering – Software, Computer Engineering – Software
Tehran, Iran